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Hanlees Hilltop Toyota
Richmond, CA
834 Reviews
If you live in the Richmond area and you need service for your Toyota, look no further: Hanlees Hilltop Toyota is your authorized Toyota service and repair shop. Whether you just need an oil change, or more extensive repairs, our certified Toyota service technicians will provide you with top-notch service.
We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 834 reviews
April 15, 2024
They went beyond what I ever expected I was amazed at there genuine kindness and concern about getting me a car I will never forget purchasing this car it will be a moment to remember thank u very much G there genuine kindness and concern about getting me a car I will never forget purchasing this car it will be a moment to remember thank u very much God bless all of u❤️ More
by Willettefujii
Verified CustomerEmployees Worked With
Lori and Cindy
Helpful April 14, 2024
Excellent service and customer service within current framework but it appears to lack some important service areas: I would highly recommend: 1. Please have Service advisor ask if customer wants 1 framework but it appears to lack some important service areas: I would highly recommend: 1. Please have Service advisor ask if customer wants 19 multi point inspection(included), not waiting for customer to ask 0R automatically include in service as offered OR ask customer if wants this inspection. If none of the above options is offered, the customer is inclined to believe this is not done anymore and does not get it done. Or is this your intent? Quality for routine service has declined somewhat in this respect. 2. Please continue using the 19 multi point inspection check off list when service tech completes inspection as well as recommendations. This has been replaced with no written feedback but a verbal comment,"everything is ok" per the service advisor. 3. An itemized list of parts and labor would be very helpful. It is hard to see the breakdown of the cost when the amount is bundled into lump sums. Thank you for taking these requests seriously. I appreciate it very much. More
by missmoo16@gmail.com
Employees Worked With
Marinca Morales, service advisor
April 03, 2024
I was cheated out of four Auto butlers and the last two times I went for service it took forever and all they did was rotate my tires I've had nothing but poor experiences from this dealership I will never times I went for service it took forever and all they did was rotate my tires I've had nothing but poor experiences from this dealership I will never purchase a car from here again nor would I ever recommend this dealership for sales or service More
by jorgecamilli
