Hanlees Hilltop Toyota

I had a great experience with Nickolay Mak as my salesperson at Hanlee's Hilltop Toyota and bought a new RAV4. Since I knew what I was looking for, I first looked at offers through Costco and TrueCa salesperson at Hanlee's Hilltop Toyota and bought a new RAV4. Since I knew what I was looking for, I first looked at offers through Costco and TrueCar and stopped by my local Toyota dealer that did not even show any interest on me as a potential customer. I, on the other hand, was glad to work with Nickolay at Hanlee's who helped me get the car and the deal that I was looking for. After I signed the papers and paid the new car in cash & in full before driving the car with me, I, disappointedly and surprisingly, received a paper envelope for my new car's manual and maintenance guide, instead of a pouch. I asked for a pouch, but was told that Toyota doesn’t provide the complimentary pouch anymore, not even a plastic one. That pretty much ruined my car buying experience there. All I have ever bought were Toyota's as I like their high quality and low-maintenance vehicles, but I also expect to be treated fairly. I expressed my concern with Nickolay about the paper envelope on the way out of the dealer. A few days later, he sent me a good quality of leather pouch as he wanted to further help me any way he can above and beyond the sale, not to mention he had a several follow-up phone calls. I really felt cared for by him as a person or a friend. I do recommend working with Nickolay. More

I bought the Camry SE by way of the Internet price quote service. This was the salesmanship I preferred, the purchase method I was using for the second time. I found it to be a hassle-free way of buying a service. This was the salesmanship I preferred, the purchase method I was using for the second time. I found it to be a hassle-free way of buying a car. I knew what I wanted to buy (Internet). I knew how the Camry stacked up to what I wanted (again Internet). So I did not need to spend hours on the phone and in the showroom of dealers. But on two occasions we actually went to the showroom (one in Daly City and the other this dealer) to see the car and to feel the fabric used on the seats. The determining factors of our purchase decision were, first, price, and second, convenient location. This dealer turned out to have met the two criteria. I had some ideas about where the best price was (Orange County - advertised prices). And by Internet price quotes I also got some ideas about the going price in the SF Bay Area. Because of the efficiency of this sales method, the Internet sales manager, Mr Mak, did not have to spend as much time as the conventional method. But along the way, he worked hard: First, to offer a competitive price quote and be responsive enough to keep my interest. Then, to make my price offer worked. (I did not strive for the best price, but I believe it hit the average, or better than average, mark.) Then, to get the car I asked for - light-color with <50 miles. Then, when we met for the first time to sign the papers in the showroom, we found him to be a very friendly person. He changed his schedule to fit ours. He delivered the car in a tidy fashion and took the pains of explaining some features of the car (assuming the customer would not read the manual). I credit the dealer for taking the Internet sales system seriously. It also found the best person to fill the job of handling it. More

Just bought a 2012 Toyota Camry going through the price search process of Consumer Reports. Nickolay Mak, the Internet Sales Manager at Hanlee's Hilltop, offered an excellent price and a pleasant shopping search process of Consumer Reports. Nickolay Mak, the Internet Sales Manager at Hanlee's Hilltop, offered an excellent price and a pleasant shopping experience. He has also been very responsive to questions we had after purchasing the car. More

The WORST customer service you can imagine! Avoid!! The WORST customer service you can imagine! Avoid!! David Ruiter - the Sales Manager - is one of the most pompous, arrogant "customer service" The WORST customer service you can imagine! Avoid!! David Ruiter - the Sales Manager - is one of the most pompous, arrogant "customer service" reps I have ever encountered. I ordered a Prius online from Toyota in September 2011. When it finally arrived at Hanlees Toyota in late April 2012, I received messages insisting that I come in "right away" to pick up the car - even though I had informed them (in writing) that I would be in New York that week. They then called to say I should contact them immediately because "this type of car is in high demand" - even though this was a car I had special ordered and paid a deposit for - not one just sitting on the lot and available for public sale. A different Hanlees salesman, Hamilton Maldonado, told me I would need to supply them with "three credit references" to get the car. When I informed Ruiter that I had pre-approved credit (and an electronic check) through USAA so I would not need financing through Hanlees, he insisted that I would not be able to pick up the car until they had run a separate credit check on me. He then threatened that: “we will sell your car to someone else.” This type of coercive, high, pressure sales tactics – attempting to force me to go through their credit department – is both unethical and a likely violation of California’s statutes prohibiting unfair and deceptive sales practices. I have owned a Toyota Prius for over the decade, and love the car and was looking forward to owning a second one, but I received unbelievably rude and unprofessional treatment at Hanlees Toyota and would NEVER recommend them to anyone. More

I'm glad I didn't read these reviews before I walked into the dealership! Because I just bought my new car from Hanlees, and I can't rave about their sales department enough! A+ customer service! From the mo the dealership! Because I just bought my new car from Hanlees, and I can't rave about their sales department enough! A+ customer service! From the moment I walked in I was taken care of! Will do business again! More

The manager asked the sale person to attend to someone else and left us standing with no one to assist us. We walk away and went to another dealer. else and left us standing with no one to assist us. We walk away and went to another dealer. More

My name is Courtney Burt and I am having a problem with Hanlees Hilltop Toyota in Richmond. I purchased a 2000 Honda Accord in 04/05. When I purchsed the car the SRS (airbag) light was on. The agreement Hanlees Hilltop Toyota in Richmond. I purchased a 2000 Honda Accord in 04/05. When I purchsed the car the SRS (airbag) light was on. The agreement was that the light would be fixed or I would not purchase the car. They reset the light and I was satified. Not too long after the light came back on! Toyota then replaced the SRS module. A few months later the light came on again, and they sent the car to Honda. I believe the module was replaced again and the light was reset. Now the SRS light is on again and Toyota is doing nothing to help me. I purchased the Extended Warranty from Toyota in which my car is still covered under. On top of that, when I purchased the car, there was dull paint marks all around. The deal was also that they fixed it or no deal. The repainted sections of the car and left dried drips of clear coat! I had them repaint and now the paint is cracked and chipping on the front bumper. Please Help!! More

One three seperate visits I was confronted with aggressive sales people who had zero knowledge of Yaris stock or knowledge of this car and its features. I was actually followed throught the lot by aggressive sales people who had zero knowledge of Yaris stock or knowledge of this car and its features. I was actually followed throught the lot by a sales woman who was shouting questions at me but was totally unable to answer any of my questions. Training, training, training. The sales manager needs to spend less time on the golf course and more time educating the sales staff. On two of my visits both sales persons immediately told me that they were new there. Should that mean that they don't know thier product? So why would I want to do business with them? More