Hansel Volkswagen of Santa Rosa

Buying out our lease was the most difficult and disappointing experience. I give this dealership's communication skills and D-. I will never buy or lease from Hansel again and I will tell everyo disappointing experience. I give this dealership's communication skills and D-. I will never buy or lease from Hansel again and I will tell everyone I know a out our bad experience. More

I went in to get my sunroof drain fixed and got help immediately, Kirsten was friendly and helpful and my car was done about five hours later! immediately, Kirsten was friendly and helpful and my car was done about five hours later! More

Pulled up to the service area, was greeted and told my options for the services offered. Picked one and was provided an Uber home while my car was serviced. Everything went well and was notified when car options for the services offered. Picked one and was provided an Uber home while my car was serviced. Everything went well and was notified when car was ready. Zachary was really kind and I had a great experience with the dealership. More

Zeroed in quickly in the car at a fair price. I didn't, however, expect a cash sale to involve finance and take so long to complete. We had to have for lunch to kill time and they still weren't a I didn't, however, expect a cash sale to involve finance and take so long to complete. We had to have for lunch to kill time and they still weren't available when we returned. More

Friendly and professional Zack kept me updated on progress and was very helpful with setting up rides to and from the dealership while my Tiguan was getting work done. progress and was very helpful with setting up rides to and from the dealership while my Tiguan was getting work done. More

From Cristian and Patrick in sales to my first service experience with Kirstin and everyone else in between, they are phenomenal. Super friendly and all working together to satisfy the customer. 1st VW af experience with Kirstin and everyone else in between, they are phenomenal. Super friendly and all working together to satisfy the customer. 1st VW after owning several European luxury brands as well as others. Very happy with our new Cross Sport and Hansel Volkswagen. Thank you. More

She was very helpful and had great customer service. Very friendly as well! Happy with Kirstin and my experience with using my LuxCare warranty Very friendly as well! Happy with Kirstin and my experience with using my LuxCare warranty More

Kirstin always goes above and beyond to take care of my car needs. Nick and the entire staff are always so welcoming, especially Maui! car needs. Nick and the entire staff are always so welcoming, especially Maui! More