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Hansel Volkswagen of Santa Rosa

Santa Rosa, CA

4.4
307 Reviews
Call Dealership (707) 414-6196

2951 Corby Ave.

Santa Rosa, CA

95407

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307 Reviews of Hansel Volkswagen of Santa Rosa

November 01, 2023

Ernesto was so sweet and wonderful We got the best service Hope to come back soon More

by NCPTRUCKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto 5 stars, Marci Howard, Michael Soriano-Vielma
Report | Print
Nov 01, 2023 -

Hansel Volkswagen of Santa Rosa responded

Thank you for letting us know that we met your expectations. It means a lot to us.

Helpful
October 31, 2023

Kirstin and the team are the actual best! Having Maui around while we wait is a bonus! Will never go elsewhere for service More

by MARCI.HOWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marci Howard, Michael Soriano-Vielma, Stefanie Garzoli
Report | Print
Nov 01, 2023 -

Hansel Volkswagen of Santa Rosa responded

Thank you!

Helpful
October 26, 2023

I am pleased with the job they did on my tires and cleaning my seats. More

by loissturken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Oct 26, 2023 -

Hansel Volkswagen of Santa Rosa responded

Fantastic! Thank you for your business.

Helpful
October 26, 2023

Excellent communication and service on my Touareg . Thank you to everyone in the service department especially Kristen More

by LAURACARR0012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen
Report | Print
Oct 26, 2023 -

Hansel Volkswagen of Santa Rosa responded

Thank you for taking the time to provide us with such a great review!

Helpful
October 25, 2023

Cristian is AMAZING. Always courteous, professional and easy to work with. He is great at communicating and is super accommodating. More

by JUSTJOAN66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian Gonzalez
Report | Print
Oct 26, 2023 -

Hansel Volkswagen of Santa Rosa responded

Thank you for choosing Hansel Volkswagen. We appreciate your business and the 5-star review!

Helpful
October 25, 2023

Got fully helped by the sales department and the finance guy was great, able to 6me a good deal More

by EDKIHARA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Logan
Report | Print
Oct 26, 2023 -

Hansel Volkswagen of Santa Rosa responded

I'll be sure to share this with Jason and the Team. Thank you!

Helpful
October 18, 2023

Perfect. They were fast and fixed my vehicle in a timely manner for all the delays we are facing now More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten kohl
Report | Print
Oct 24, 2023 -

Hansel Volkswagen of Santa Rosa responded

Happy to hear we have met your expectations. Thank you for the review.

Helpful
October 18, 2023

Very accomodating. Service was completed in a timely manner and staff was very pleasant. Even put my e-Golf on the charger! More

by NAPALYNNW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Logan, Michael Soriano-Vielma, Cristian Gonzalez, Dan McDonnell
Report | Print
Oct 24, 2023 -

Hansel Volkswagen of Santa Rosa responded

This is great to hear. Thank you.

Helpful
October 17, 2023

Dealer has sent 5 review requests but no update on when part will arrive. They did say they did not know when it will arrive, probably due to UAW strike, but an update without so many request for a dealer More

by DAHMEFAMILY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Worked with service department, great guy!
Report | Print
Oct 17, 2023 -

Hansel Volkswagen of Santa Rosa responded

I have forwarded your comments/review to our service team. I want to apologize for not meeting your expectations. It is not common to receive a review if they are waiting for parts, so I've reached out to our team to get more information. We will work hard to improve your experience. Thank you.

Helpful
October 17, 2023

Professional communication and reliable service. I appreciate the possibility of a shuttle. I am satisfied with the visit. More

by RENATA.SCHAEFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian Gonzalez
Report | Print
Oct 17, 2023 -

Hansel Volkswagen of Santa Rosa responded

Thank you for sharing your experience with us.

Helpful
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