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Hansen Motor Company - Service Center

Brigham City , UT

4.8
943 Reviews

943 Reviews of Hansen Motor Company - Service Center

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August 11, 2023

We got the wrong truck. Bought extra sealant,bad! Bad leaf springs, bad arm rests. More

by debbienelson7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Leishman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2023 -

Hansen Motor Company responded

Debbie, we are sorry to hear that you are so unhappy with your new truck. Not sure what to make out of several of your comments. If you want to let me know more, I'll see if something can be done to correct your concerns. Thanks, Matt Hansen matt@hansenmotors.com

Aug 12, 2023 -

debbienelson7 responded

We would love to sit down with you and tell you the whole story.

August 11, 2023

Everyone was so kind to me. Jordan Mund went above and beyond the call of duty. You are lucky to have her as an employee. More

by schneldscake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Hansen Motor Company responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hansen Motor Company, we look forward to having you as a valued customer for many years to come! Matt Hansen Matt@hansenmotors.com

August 10, 2023

I would say very professional, very clean, very knowledgeable about everything in the shop. I would definitely recommend them to anyone. More

by scottf84414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Read
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Hansen Motor Company responded

Hi Scott! Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Hansen Matt@hansenmotors.com

August 09, 2023

I was a little upset because after owning our vehicle we purchased less than an hour the suspension light came on. Then to get it fixed it was going to be like $2,800 you don’t expect that an hour after bu More

by rmka4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Hansen Motor Company responded

Thank you for your business and this review. I apologize for the inconvenience, but am happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Hansen Matt@hansenmotors.com

August 08, 2023

The work was done quickly and efficiently, so I had my truck back and available for use as soon as possible. More

by nate.thornton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Hansen Motor Company responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Hansen Matt@hansenmotors.com

August 02, 2023

I had a nail in my tire and needed it fixed for the next day the team at Hansen had it fixed really fast they also changed a tire sensor and washed the vehicle that was great Cody was friendly and helpful a More

by gvjenks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Hansen Motor Company responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Hansen Matt@hansenmotors.com

July 31, 2023

Good always friendly have had mostly good experiences with the people and service they have provided More

by garciajess1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Valberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Hansen Motor Company responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hansen Motor Company, we look forward to having you as a valued customer for many years to come! Matt Hansen Matt@hansenmotors.com

July 28, 2023

Estimate for oil change was 30$. Actual cost was over 72$. And they did not refill windshield fluid, or wash the car More

by lgamble7048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Varney
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Hansen Motor Company responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Hansen Matt@hansenmotors.com

July 26, 2023

Have always been very prompt friendly and kind. work has always been done as asked and not try to upscale. More

by kevinbaxter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Hansen Motor Company responded

Kevin, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hansen Motor Company to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Hansen Matt@hansenmotors.com

July 26, 2023

Work has always been done as asked and not try to upscale. I appreciate that every time I go there, they get the work done right and in a timely manner. More

by shadow7a7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Hansen Motor Company responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Hansen Matt@hansenmotors.com

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