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Harbin Automotive
Scottsboro, AL
1,959 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 11, 2021
Jaun was pleasant to work with. No pressure and answered questions to my satisfaction. I do understand that this dealership states that they are a one price dealer, and while they did come off the price li questions to my satisfaction. I do understand that this dealership states that they are a one price dealer, and while they did come off the price little, I think they could have done better. The cleanup left a little to be desired. They left what looks like armor all over spray on my windshield, the back glass didn't look like it was touched, and I still found what looked like animal hair in the carpet. The finance guy was good. More
by CLASSETTER
Verified CustomerEmployees Worked With
Bobby Card
Helpful June 11, 2021
Enjoyed the service and the large inventory. Helpful and experienced. Only downside is the mandatory financing through the dealership, unless you're lowering my APR%. experienced. Only downside is the mandatory financing through the dealership, unless you're lowering my APR%. More
by Christopher M.
Employees Worked With
Trey Hood, Zach Abril
June 09, 2021
2017 Chevrolet Camaro 19200 Miles 8 speed transmission. Transmission torque converter Shuddering.....Replaced Transmission Fluid under Warranty with Part # 19417904. Shuddering issue is RESOLVED. Dealershi Transmission torque converter Shuddering.....Replaced Transmission Fluid under Warranty with Part # 19417904. Shuddering issue is RESOLVED. Dealership Employees were very Professional and Courteous. They worked us in without an appointment......GREAT JOB! More
by kmbrshm
Employees Worked With
Lorreta Painter
June 07, 2021
Unfriendly customer service woman Loretta. Do not listen. Very bad communication from desk to mechanics. Horrible experience. Had my truck 4 days for a 1 day job. Very bad communication from desk to mechanics. Horrible experience. Had my truck 4 days for a 1 day job. More
by PTFIELDS
Employees Worked With
Lorreta Painter
June 07, 2021
Good place for oil change. They would have got 5 stars but my 17 year old daughter took the car in gor oil change and they failed to put the oil cap back on. but my 17 year old daughter took the car in gor oil change and they failed to put the oil cap back on. More
by Mailman931
Employees Worked With
Craig Davis, Lorreta Painter, Laura Ryan
June 07, 2021
I used to would have but not now was there over the weekend for a service and my latch on my glove compartment got broke and can not get it opened. weekend for a service and my latch on my glove compartment got broke and can not get it opened. More
by GOLFERSCOTTC
Employees Worked With
Do not know his name
June 05, 2021
I had the best experience at quick lane! The service was so friendly and they had my new tires put on super fast! Overall, I would highly recommend Harbin Automotive! so friendly and they had my new tires put on super fast! Overall, I would highly recommend Harbin Automotive! More
by CATWELL
Employees Worked With
Hayden Gray
June 04, 2021
Thanks for an outstanding car buying experience, expectations exceeded. Purchased a car on 6/31, from the first encounter with my salesman Chris Nelson, to interactions with the sales manager Nick expectations exceeded. Purchased a car on 6/31, from the first encounter with my salesman Chris Nelson, to interactions with the sales manager Nick Atchley, to the closing/financing chat with Bobby Card my car buying experience seemed fair, transparent, and professional. However, that was not the end of my interaction with this outstanding team. I realized I only had one key Fob and left without my floor mats. As a buyer, I had no leverage because all paper wad signed and the car was in my garage. I sent an email and received a call from Chris (sales rep), Nick (sales manager), and finally from Rhett Butler (General sales Manager) all within an hour. I was told to come in and pick up the second key Fob and the mats at my convenience. This is how relationships and repeat buyers are built. Thanks guys for a great experience. Robert M. Madison, Al More
by RobertM
Employees Worked With
Chris Nelson & Nick Atchley, Rhett Butler, Bobby Card
June 03, 2021
Wonderful experience! My husband and I drove nearly 2 hours to look at 2 vehicles with our 5 year old and 10 month old! After test driving both, we decided on one and while we were there quite a while, t hours to look at 2 vehicles with our 5 year old and 10 month old! After test driving both, we decided on one and while we were there quite a while, the experience was great. Anthony made sure we were comfortable finding cartoons for the kids to watch and bringing another team member to show my daughter magic tricks(she was impressed). Everyone was extremely nice and professional. We did not feel pressured but at the same time felt like they wanted our business. Customer service means a lot to us as we have left other dealerships for the lack of it. We will return! Thank you again! More
by Jessica
Employees Worked With
Lee Bradford, Anthony Gibson, Jay Penney
June 03, 2021
Excellent service and they made it easy to purchase. No high pressure sales pitch. I was allowed to wander the lot and found the vehicle I wanted high pressure sales pitch. I was allowed to wander the lot and found the vehicle I wanted More
by DDEZELL
Employees Worked With
Mark Warren
