Harbor Nissan

I purchased a 2012 Nissan Altima Sept 2013 went through the car was and a chunk of paint came off the hood. I returned with the car that week Paula did what they called a tape test and it failed. I went on the car was and a chunk of paint came off the hood. I returned with the car that week Paula did what they called a tape test and it failed. I went on a trip when I returned I was informed Paula was no longer with the company. So I talked with Travis, he said that things were in the works. I waited, called waited at one point I was told Robert was working on the issue. It was now the Holidays. So Jan 6th I went to talk with Robert. He said he knew nothing about it. So he did another tape test and took all the photo's. A week later I did get a call from Robert saying he needed another Photo of the VIN #. I have made "14" phone calls left messages no phone calls back. I did get Robert on the phone last week and he said that Nissan refused the claim, but the area service rep was going to be in and I should call the next day, I did and the next 3 days with no response. The car has 28,000 miles on it and is still under Warranty. However the paint when you buy it used even from a dealer, they don't have to cover it. I will NEVER buy a car from this dealer, and none of my family will. My next call is to my lawyer and to the local TV station. More

We purchased a brand new vehicle from this dealership approximately 1 month ago and have had issues from day 1. I have to say that the gentleman, Brian, who sold us the vehicle and the gentleman who han approximately 1 month ago and have had issues from day 1. I have to say that the gentleman, Brian, who sold us the vehicle and the gentleman who handled our financing were professional, courteous and a pleasure to do business with. The service department, on the other hand, is deplorable: absolutely unprofessional and hostile. On the day we dropped the vehicle off for service, Zac acutally told us we should "go to another dealership". Really? We just purchased a vehicle from your dealership but you don't want to fix it and tell us to go somewhere else???? They have had my vehicle for a week and not only have they not fixed the problem it was brought in for, they have actually created new issues. We have no idea, at this point, when our vehicle will be returned to us. We have experienced nothing but the poorest customer service from Zac and Robert each day that we have dealt with them. We called and left a message for the owner, which was never returned. The icing on the cake was today, 10/26/2013. Went in to pick up the vehicle since we were told yesterday that it "was all fixed and ready to be picked up" and there was a puddle of fuel leaking everywhere from under the car!!! Went to go complain to the service department and the service department manager, Robert, actually said, "Get the xxxx out of my service department!!!" We have purchased 2 vehicles from this dealership and WE NEVER WILL AGAIN! Harbor Nissan has lost us as customers because of the treatment we encountered with their service department and lack of a return call from the dealership owner. I have been in customer service most of my life and have never, ever received such horrible service from any business. Any business that allows its employees to curse at their customers does not deserve to have return customers. We have already advised all friends, family and co-workers to shop at other local Nissan dealerships. More

This was the WORST experience I have ever had, I was LIED to repeatedly and treated horribly, in short I was taken advantage of. I went to this dealership hoping that they would help a widow on her own and to repeatedly and treated horribly, in short I was taken advantage of. I went to this dealership hoping that they would help a widow on her own and they took advantage of me. I bought a used Nissan Sentra from a salesman named Andy who was all smiles and kind and I traded in 2 of my old cars. He told me that the deal came with TWO (2) electronic keys for my car, after the deal was done he gave me 1 key and told me to come back for the other. When I went back I was told that I had to pay for the 2nd key if I wanted an electronic key or a regular key would be free. My husband passed away recently and I don't have much so since he lied once about the electronic key I had no choice but to take the regular key, only to find out that this key only opens the door and does NOT start the car! What use is this if I lose my key? I went back to the place across the street and told them that now I have no choice but to buy an electronic key, they called me when it was ready and I was told that there was NO charge. I asked Are you Sure? He said YES, NO CHARGE. Then 3 days later they call me and tell me that I have to pay $200 for this key that was supposed to be free of charge. It is a shame that people like this treat the elderly like this, it is sickening. Well, I have many friends and not one of them will ever set foot in that horrible place. I will write as many deserving reviews as I can so everyone understands what despicable people they are. More

Smooth and enjoyable process at Harbor Nissan. Thanks everyone! Everyone was helpful and honest and I did not feel like anyone was trying to sell me. There is a family atmosphere which makes the experien everyone! Everyone was helpful and honest and I did not feel like anyone was trying to sell me. There is a family atmosphere which makes the experience very low stress and enjoyable. More

I had a great experience at harbor Nissan .Aaron Kennedy and Cody Hansen made my afternoon a great buying experience.I would have no problem recommending my friends visit harbor Nissan . best wishes to all and Cody Hansen made my afternoon a great buying experience.I would have no problem recommending my friends visit harbor Nissan . best wishes to all More

Professional and courteous. I would do business with them again. They had all the paperwork ready for me to sign by the time I arrived. again. They had all the paperwork ready for me to sign by the time I arrived. More

Mike Wolfe & Brian O'Dell Showed my husband and & I EXCELLENT customer service. Very professional and friendly. The guy doing the finance could have explained everything better...he never told & I EXCELLENT customer service. Very professional and friendly. The guy doing the finance could have explained everything better...he never told us our APR rate, who we were being financed with, and when i told him he made mistakes in our paperwork he snapped that he only typed what i wrote on the application. When i checked the application it showed i wrote EVERYTHING right and it was his error. At that point it was no big deal...i guess it was only a "BIG DEAL" when its the customers fault. Robert (mgr) and Zac in Service is awesome. Everytime i have had a problem since i've been with Nissan they have went above and beyond to see that the problem is fixed. More

Nice place to do business.. everyone was helpful..price paid was over 5% less than lowest average for the region..great deal and completed in less than 20 minutes paid was over 5% less than lowest average for the region..great deal and completed in less than 20 minutes More