Harbro Sales & Service Inc - Service Center

I had an appointment today at Harbro to look at an issue I am having with my exhaust system. Dan, John and Eddie collectively diagnosed the issue and we will be moving forward with the repair. The service d I am having with my exhaust system. Dan, John and Eddie collectively diagnosed the issue and we will be moving forward with the repair. The service dept in Webster is very professional and they are all a pleasure to work with. My experience with Harbro has always been top notch and I would recommend their sales and service to everyone. More

After years of being disappointed (and overcharged) by dealership service departments, I went on the hunt for a mechanic I felt I could trust. I looked for someone who looked like they took pride in thei dealership service departments, I went on the hunt for a mechanic I felt I could trust. I looked for someone who looked like they took pride in their work (and in their personal appearance and work area). I have been driving by Harbro for years and remembered that I have never heard anything bad about them, and the lot area always looked well kept, so I stopped by Harbro recently to talk with the mechanic and take a look at the place. The young mechanic impressed me by his demeanor, his clean-cut appearance, and his honest answers. Their waiting room was clean and neat and everyone I encountered was friendly. So I made an appointment for a recommended manufacturers service. My car was taken in right on time and finished when they said it would be. I was finicky with a couple of requests and those requests were correctly fulfilled with a smile. It was real pleasant to sit in a quiet waiting room for a change without a loudspeaker blaring constantly and service writers approaching other customers with news of costly recommendations. I liked this place and the mechanic. I'll be back. More

I brought my new car (purchased elsewhere) in for its first oil change, based on a sign advertising $14.95 new customer special. I drive by Harbro in Webster going to and from work, so I knew it would b first oil change, based on a sign advertising $14.95 new customer special. I drive by Harbro in Webster going to and from work, so I knew it would be convenient to go during lunchtime. Since my car requires synthetic oil, Eddie was very thorough about explaining the cost difference but also explaining the differences between synthetic and conventional oils. They were out of syn. oil, and had to call CAP to deliver some, and I was very impressed at the speed with which that happened. Everyone there was super friendly and greeted me individually. More

I had an issue where as my father passed away this week and I needed to have front pads and rotors installed. With the craziness and mindset of the week, I couldnt repair myself and the pads were now meta and I needed to have front pads and rotors installed. With the craziness and mindset of the week, I couldnt repair myself and the pads were now metal on metal. Friday around 9:30 AM I arrived at Harbro Linwood and met an amazing person in Andrea Cutting. I explained my situation and told her I knew it would be tough but could she squeeze me in, while I wait. Two minutes later she said she would have my car in next. We chatted, while the work was done and it was very comforting to take my mind off of everything that was going on. The cost was 1 hour which was $88. Thats pricy to toss pads and a rotor on but it is the going labor cost, thats why I put OK on price. Better yet they took care of me and helped me in a situation most would not. Thank you Harbro, as always an amazing business with such amazing people, Such as Andrea. keep up the great work!!! More

I was recently having issues with a vehicle I had Harbro I was recently having issues with a vehicle I had Harbro purchase for me threw Auction (Not something they normally do for customers) I knew the I was recently having issues with a vehicle I had Harbro purchase for me threw Auction (Not something they normally do for customers) I knew the vehicle would have some issues based on the year and mileage on it, but decided to take a chance. It was making an annoying squealing noise when accelerating and I decided to take it to the shop to have it looked at. The service team was able to identify all the issues with the vehicle (Mostly Factory Recalls and Service Notices for this particular year) It required a new clutch a new throttle body and slave cylinder. Not cheap labor or parts to obtain (trust me I looked it up) But the team at HARBRO really went above and beyond making these fixes top priority and did not charge me a dime. They really stand by their sales and service. They did amazing work and in a really timely manner. Everyone from the office to the garage was very kind and helpful and involved me in every step of the process. The mechanics walked me threw all my issues and even showed me what was wrong. (Something most will not due) The Harbro team has the greatest integrity I have ever witnessed. They stand behind their people and products. I will not go anywhere else for service again. Thank you all for the help -John- More

I have been a customer of Harbro for over four years and my dad was too. We have always been pleased with the customer service. The people here always do there best to help you with all your needs!! my dad was too. We have always been pleased with the customer service. The people here always do there best to help you with all your needs!! More

Had an emergency service transmission cooling line repair completed by Harbro in Webster. John took care of the initial portion and the guys out back (Dan and Matt) did the rest. Very nice job! completed by Harbro in Webster. John took care of the initial portion and the guys out back (Dan and Matt) did the rest. Very nice job! More

I have purchased several vehicles from Harbro over the past 15 years and have been very pleased with their selection and and overall experience. Last week I was getting ready to leave for a vacation when past 15 years and have been very pleased with their selection and and overall experience. Last week I was getting ready to leave for a vacation when I noticed I was leaking fuel from my Chevy Tahoe. I called Harbro and spoke with Dan and John and they said I could bring it right up. After an on the spot diagnosis, John started calling for the necessary parts which would be there shortly. They got right on the job to replace my fuel pump and injector kit. Within a few hours I was on my way. Thanks to the people at Harbro I averted a disastrous situation. More