Hastings Chrysler Center

Great Buying Experience We bought a vehicle here a few weeks ago. Steve was great to work with and made everything about the buying process fun! The rest of the staff were al We bought a vehicle here a few weeks ago. Steve was great to work with and made everything about the buying process fun! The rest of the staff were also very friendly and did everything they could to accommodate what we needed. We will definitely buy here again in the future. More

I have been going to this dealership for a long time (2000 to present). Even back then was a great place. Friendly, courteous, willing to work with you and hometown dealership. John, Eric, Bart and Wade (2000 to present). Even back then was a great place. Friendly, courteous, willing to work with you and hometown dealership. John, Eric, Bart and Wade all great people More

Worst dealer ever went there they lied about rwd said was and went back in to return car with on 12 hours and told my friend to pound sand didn’t care that I was furloughed from my job either manager was sup and went back in to return car with on 12 hours and told my friend to pound sand didn’t care that I was furloughed from my job either manager was super mean to her clearly they don’t care about anyone More

made appointment got to dealership just sold went to this dealership to buy a denali made a appointment for 1130 am drove 1 hr to hasting mn salesperson told us they were doing paperwork on denal went to this dealership to buy a denali made a appointment for 1130 am drove 1 hr to hasting mn salesperson told us they were doing paperwork on denali as it was sold while we were driving up. the salesperson tried to sell us a suburban but what he did not know we were not looking for a chev but we were looking for a gmc. now the salesperson is trying to say he was sorry but that is not working with me. he said i was having a bad day but i was on a golf course and he was bothering me. now we have bought a denali with the cash in hand that we were going to spend at this so called trustworthy dealership. so you broke your promise about an appointment . now trying to sell something we did not want that is a salespersons job. so no going to this dealership again hope this helps someone else make the same mistake. More

Great Service Have serviced all of our family's vehicles there for over 10 years now. Friendly honest service and they're willing to admit if they make a mistake a Have serviced all of our family's vehicles there for over 10 years now. Friendly honest service and they're willing to admit if they make a mistake and fix it. More

I purchased my Dodge Durango 2020 with the help of salesman Mike. Our whole experience was excellent. Highly recommend this business. I felt that I was not pressured to purchase. Good experience. salesman Mike. Our whole experience was excellent. Highly recommend this business. I felt that I was not pressured to purchase. Good experience. More

This place is a joke. I wanted to like this place, I really did. After buying a few vehicles at one of the largest dealers in the state, I was looking for a change. I had a I wanted to like this place, I really did. After buying a few vehicles at one of the largest dealers in the state, I was looking for a change. I had asked the sales team what they could offer over the bigger dealers, the only answer they said was better customer service. Unfortunately they could not even manage that. I had problems from start to finish. They never once needed to "sell me". I know the vehicle I wanted and was planning to order it instead of buying off the lot as I have always done done in the past. I just needed to understand which particular feature I wanted and to understand the process. Unfortunately, I was given more bad info than good. I was given incorrect info on features, warranty limits and financing. The sales manger frequently walked into the conversations and would offer bad info because he was not part of earlier discussions. It was worse on phone calls with my salesperson. Several times I called with questions and I was told to hold while he checked or he would call me back, but without warning, the next thing I know I was talking to the sales manager instead of the salesperson I was wanting to talk to as I was trying to keep conversations to just one point of contact because I was getting tired of "help" from people who didn't know the whole story. When it came time to order, I was only offered their standard discount. They refused to negotiate one cent. I finally relented only because it was the end of the month and I wanted to take advantage of a financing deal that I was expecting to end im a couple days. When I went there to complete the paperwork for the order, my salesperson passed me off on someone else to help me. When the vehicle arrived a few months later, I made an appointment with him to pick it up, he did it again. I was once again pawned off on another person. I really felt like purchase was not important enough to give me personal service. About six weeks later, I made an appointment for my first oil change, recall work and to fix a couple things that not right from the factory. Since I had a few things for them to do and the dealer was about 30 minutes away, I picked a day for when they had a loaner car available, which as a week out. When I showed up for my appointment and got checked in, they realized they forgot to reserve a car for me. So I had to be rescheduled for another day. When I came back the second time, they called me to tell me all work was done and I could pick it up. But they tried to charge me for something that was broke broke when I bought the vehicle and should have been covered under the warranty anyway. After I left, I discovered they put the wrong engine oil in, didn't fix something I had requested to be fixed, broke something else they didn't tell me about. So I had so make a 3rd appointment to come back. Then they tried to charge me for something that was missing when I bought the truck and couldn't fix the thing they broke. Throughout all of this, I escalated my issues and concerns to sales and service managers but all I got was a runaround. Sales team blamed the service people for things and the servile people would blame the sales team. They never addressed all my issues and stopped returning calls. I ended up fixing the thing they broke myself. There was other issues that I even left out. I should have trusted my instincts and walked away long before I ever bought from them. But I wanted to give them them a fair chance to show me that that better customer service they promised but it never happened. More

Not Following Through I made an appointment on line and took my Jeep Compass there to have oil change and a couple of other normal services. But the main reason was to get I made an appointment on line and took my Jeep Compass there to have oil change and a couple of other normal services. But the main reason was to get the Radio fixed as it cuts in and out, I dropped it off at 3:45pm and the service writer said I would have to leave over night so a Tech could look at the radio. I picked it up the next day and asked what was wrong with the radio and both service writers got the deer in the headlights look and said no one had looked at the radio I was then asked if I put the request in the comments field on the request which I had and there comment was the Tech cannot see that field when looking at the RO. Why have the field if no one can see it? More

Sold Vehicle I intended to buy right out from underneath me Let me tell you about my recent experience at Hastings Chrysler Center. I drove down to Hastings from Eden Prairie on Thursday May 17th to test dri Let me tell you about my recent experience at Hastings Chrysler Center. I drove down to Hastings from Eden Prairie on Thursday May 17th to test drive a Dodge Charger. I was very interested in purchasing the vehicle. However, there appeared to be a minor glitch with the idling so I wanted to have the vehicle serviced before I made the purchase. It was getting late so I stayed overnight in the Hastings area and was to check back on the vehicle the next morning. The following morning I called Hastings Chrysler Center to get an update on my vehicle. I was told the vehicle would be getting serviced and I should come back later to re-test drive the vehicle and make the purchase. Later that afternoon, I stopped by the dealership to see how the vehicle I intended on purchasing was doing and guess what I found out?! Hastings Chrysler Center sold the vehicle that I was clearly going to purchase right out from underneath me!! Then minutes after I just found out they sold the vehicle I was going to purchase, their sales guy, Timothy, tried to pressure me into purchasing a Chevy Impala that I clearly was interested in! Really, Hastings Chrysler?! You're going to sell my vehicle out from underneath me and then try to pressure me into buying a lesser vehicle. Not only did Hastings Chrysler lose all my potential future business but they will also be losing all the potential future business of everyone I know. And I live in an affluent area in Eden Prairie and I know lots of people with lots of money to throw down on vehicles. Complete bush league move Hastings Chrysler Center! That's all I got to say about that. I read the reviews and a woman from Eden Prairie also had an issue with Hastings Chrysler Center. Evidently Hastings Chrysler Center has it out for people from E.P. More

Dedicated, professional, thorough and we are very satisfied! From the very beginning we felt as though we were taken care of and that we were the only customers that mattered, despite the fact they were busy. Sc From the very beginning we felt as though we were taken care of and that we were the only customers that mattered, despite the fact they were busy. Scott (Salesperson) had excellent follow up and communicated with us regularly. He also went through the details of the vehicle thoroughly until we understood what each gadgets purpose was and how it would help us. Eric (Sales Manager) was extremely personable and made sure we received a fair trade in value for our existing vehicle. He along with Scott made sure they understood what we were looking for in our next vehicle and made it happen. Wade (finance) was a kind and courteous professional who made us feel as though we were guests in his home while explaining all of the details of our financing so we left confident in this part of our purchase. The people at Hastings Chrysler Center stayed well past their normal schedule to make sure we were happy. Thank you! More