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Hatfield Buick GMC
Redlands, CA
543 Reviews
Hatfield Buick GMC has been serving the Inland Empire since 1913. We are family owned and operated. We know what our customers want – a no hassle, low pressure buying experience. We offer a complete line of Buicks and GMCs to suit every need from trucks and SUVs to pre-owned vehicles. Our goal is to exceed your expectations from test drive to delivery!
Hatfield Buick GMC can also take care of your service and parts needs. From oil changes to major engine repairs, our service department offers the best in automotive service. Our highly skilled, factory trained technicians deliver efficient, quality care for your vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 543 reviews
October 25, 2025
Service dept was substandard, kept vehicle longer than stated when scheduled, when I received my vehicle and battery was dead, they did not offer any assistance with this other than quoting me the price o stated when scheduled, when I received my vehicle and battery was dead, they did not offer any assistance with this other than quoting me the price of anew battery ($460). The battery in my vehicle was just replaced a week earlier. I called and spoke to a manager, she said she would look into this issue and never called me back. More
by Dlange001
Verified CustomerEmployees Worked With
October 20, 2025
Adrien has always been so helpful and professional. He makes sure we are attended to promptly, keeps us updated if we are waiting for our car, sets up rental if needed. We have never had any issues w He makes sure we are attended to promptly, keeps us updated if we are waiting for our car, sets up rental if needed. We have never had any issues with his service over the years. Great work Adrien! More
by DEBRAFREDT
Employees Worked With
October 15, 2025
Dealership is very friendly, neat organized, clean work is done in top-notch fashion, would highly recommend. is done in top-notch fashion, would highly recommend. More
by quab123
October 13, 2025
The customer service department does not put the customers needs first and does not value their time. This location is driven more by profit than the customers needs. customers needs first and does not value their time. This location is driven more by profit than the customers needs. More
by karissamcconnell
October 12, 2025
Brought in my transmission for a leak that was identified. After 3 days, I was told it’s probably just engine oil from an oil change. Drove the car straight to another GMC dealer who identified th identified. After 3 days, I was told it’s probably just engine oil from an oil change. Drove the car straight to another GMC dealer who identified the leak and repaired it under warranty. I will be contacting GMC corporate about the horrible experience and the fact they let me leave with a transmission that could fail. More
by billyladd87
Employees Worked With
October 10, 2025
I just purchased my 4th vehicle from Hatfield. Something kicked up on the highway and knocked one of the parking sensors inside of the bumper. When I took in the truck for its first complimentary Something kicked up on the highway and knocked one of the parking sensors inside of the bumper. When I took in the truck for its first complimentary service I pointed this out to the service writer and was quoted $125 to make the repair and I agreed. The next day I was called and told it would be over $500 to make the repair which I declined because I didn’t think not was fair to change the price. So now I have a new and expensive truck that screams at me every time I start it. The sensor is not Hatfields fault but I assumed that a repeat customer would get treated with a better level of service but now I know better. More
by jasonv4
Employees Worked With
I can’t remember
October 06, 2025
i always get my truck serviced and my warranty work done with no issue's at all , i like the SMALL SHOP vibe's and great quick service, Thank You with no issue's at all , i like the SMALL SHOP vibe's and great quick service, Thank You More
by STEVE.SAMPERIO
October 04, 2025
Knowledgeable, communicated well and clearly Liked her style and approach. Showed us the cars features and set up phone style and approach. Showed us the cars features and set up phone More
by barryrhodes7
October 04, 2025
I would not think of purchasing from any other dealer. This is the fifth Buick I have purchased from Bill Hatfield Buick. Fourth generation!! This is the fifth Buick I have purchased from Bill Hatfield Buick. Fourth generation!! More
by DOUGHAIRGROVE
October 04, 2025
Beyond exceeded my expectations. Took my Tahoe for an oil change thought I’d have to be there for a few hours at least they got it done in less than an hour. Making an appointment Took my Tahoe for an oil change thought I’d have to be there for a few hours at least they got it done in less than an hour. Making an appointment is not a hassle either. Great service nice facility on the service side of the operation. Everybody is pleasant and approachable & greets you with a sincere smile and a hello. They will be my go to for all my GM product needs. More
by Jay
Employees Worked With
