Hatfield Buick GMC

I always receive excellent service at Hatfield Buick. They are an honest dealership, and they don’t upsell on service or vehicles. They are an honest dealership, and they don’t upsell on service or vehicles. More

Friendly and helpful. I love bringing my car here for her tune-ups! Always dependable with getting me a ride to work and back later to pick up my car! I love bringing my car here for her tune-ups! Always dependable with getting me a ride to work and back later to pick up my car! More

Everybody there was terrific. Experience was efficient and kind. Would recommend always. Great follow up. Experience was efficient and kind. Would recommend always. Great follow up. More

I dropped my car off in the am (scheduled appt); my car was never looked at. Sunroof was broken then and continues to be broken now. Technician could not have been less interested in the status of my car w was never looked at. Sunroof was broken then and continues to be broken now. Technician could not have been less interested in the status of my car when I inquired about its status for myself. It was obvious he could care less whether my car was fixed or not. There was no plan to get it fixed. There was no plan to figure it out. No plan at all to have us back. No plan, no plan, no plan. They don’t care. More

Service dept was substandard, kept vehicle longer than stated when scheduled, when I received my vehicle and battery was dead, they did not offer any assistance with this other than quoting me the price o stated when scheduled, when I received my vehicle and battery was dead, they did not offer any assistance with this other than quoting me the price of anew battery ($460). The battery in my vehicle was just replaced a week earlier. I called and spoke to a manager, she said she would look into this issue and never called me back. More

Adrien has always been so helpful and professional. He makes sure we are attended to promptly, keeps us updated if we are waiting for our car, sets up rental if needed. We have never had any issues w He makes sure we are attended to promptly, keeps us updated if we are waiting for our car, sets up rental if needed. We have never had any issues with his service over the years. Great work Adrien! More

Dealership is very friendly, neat organized, clean work is done in top-notch fashion, would highly recommend. is done in top-notch fashion, would highly recommend. More

The customer service department does not put the customers needs first and does not value their time. This location is driven more by profit than the customers needs. customers needs first and does not value their time. This location is driven more by profit than the customers needs. More

Brought in my transmission for a leak that was identified. After 3 days, I was told it’s probably just engine oil from an oil change. Drove the car straight to another GMC dealer who identified th identified. After 3 days, I was told it’s probably just engine oil from an oil change. Drove the car straight to another GMC dealer who identified the leak and repaired it under warranty. I will be contacting GMC corporate about the horrible experience and the fact they let me leave with a transmission that could fail. More

I just purchased my 4th vehicle from Hatfield. Something kicked up on the highway and knocked one of the parking sensors inside of the bumper. When I took in the truck for its first complimentary Something kicked up on the highway and knocked one of the parking sensors inside of the bumper. When I took in the truck for its first complimentary service I pointed this out to the service writer and was quoted $125 to make the repair and I agreed. The next day I was called and told it would be over $500 to make the repair which I declined because I didn’t think not was fair to change the price. So now I have a new and expensive truck that screams at me every time I start it. The sensor is not Hatfields fault but I assumed that a repeat customer would get treated with a better level of service but now I know better. More