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Hatfield Buick GMC - Service Center

Redlands, CA

4.6
374 Reviews
Call Service Center (909) 748-5385

374 Reviews of Hatfield Buick GMC - Service Center

Sort by
September 13, 2023

Consider closing at 6pm instead of 5pm for your customers that WORK. My brand new $80 grand Buick leaked oil all over my driveway because whoever did the initial "free" service was SLOPPY and spilled oil EVE More

by baymce1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Hatfield Buick GMC responded

Baymce1, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact our service manager, Henry Adame, at 909-793-3238 at your earliest convenience.

September 07, 2023

Easy appointment process, on time service, great detail to work with Great customer service. Thanks More

by rickgarcia143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2023 -

Hatfield Buick GMC responded

We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 06, 2023

If i had to describe this dealership and their staff with a few words it would be Helpful, punctual, great availability. More

by m.bernardino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Hatfield Buick GMC responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 06, 2023

The team is always courteous and efficient. They provide the service within the timeframe promised. More

by j_mcdade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Hatfield Buick GMC responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 05, 2023

Service department is always helpful. They follow through with any problem until it is resolved. More

by PATBELK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2023 -

Hatfield Buick GMC responded

Your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

September 01, 2023

Adrien and Alex are fantastic in the service department. I've never had problems that cant be fixed! More

by choocheb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2023 -

Hatfield Buick GMC responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Hatfield Buick GMC! If you have any further questions, please give us a call. We're always happy to help!

September 01, 2023

Always a pleasure working with the Service Department team at Hatfield. They are my go to team! More

by JBESWICK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2023 -

Hatfield Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Hatfield Buick GMC and we hope to see you again soon!

September 01, 2023

I don’t appreciate a rating application forcing me to write a fifteen word minimum review. So I will not be providing any reviews to DealerRater in the future. More

by JMORRELL_0256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2023 -

Hatfield Buick GMC responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

August 31, 2023

Service was great and very thorough all of the work was completed on time when promised! More

by strongshadow50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Hatfield Buick GMC responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 30, 2023

not very happy being charged 199. each to inspect two different issues. they repaired one and not the other one. I was charged a total of 502.00 to repair the door lock on the drivers More

by jb9721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Terriquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Hatfield Buick GMC responded

We would like the opportunity to address your concerns. Please reach out to our service manager, Henry Adame, at (909) 793-3238 when you have a chance. Thank you, and we look forward to hearing from you.

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