Hawk Chrysler Dodge Jeep Ram

If you’re looking for insanely priced diagnostics ($1,300), a rude and dismissive service advisor and service manager, and a “master technician” that can’t find well documented, known mechanical fail ($1,300), a rude and dismissive service advisor and service manager, and a “master technician” that can’t find well documented, known mechanical failures that have already been repaired three times before; Hawk Automotive is your place. I brought in my Jeep JLU Rubicon for a flashing “service axle locker” warning light that has been repaired three times and covered by warranty including TWO axel swaps and one Mopar sensor kit workaround at a more reputable dealership that is all over the internet due to faulty axel sensors and posted online. However, after paying $200 for an initial inspection and $100 for two days of rental car fees because they didn’t look at it until the second day after making an appointment, I was told they couldn’t “diagnose the problem” even though several codes were revealed and I provided them with well documented TSB notes directly from Jeep, but they needed 5-6 more hours or $1,100 to just diagnose it. Not repair it—diagnose it. So I was forced to pay a $300 bill to get my Jeep back and left with nothing but a printout stating they need more time to diagnose what other dealerships would consider an easy to find and diagnose problem. So I called a Jeep buddy who had a similar problem and swapped out the defective sensor in 25 seconds (not exaggerating, plug and play, click, click) with his aftermarket part that I guess most pre-2024 Rubicon owners have purchased from Z automotive and everything now works like new (see 4-500 videos on YouTube as well). So, if you value your time, your wallet, or your sanity—take your Jeep anywhere else but Hawk Automotive. The customer service was terrible and their inability to diagnose a well documented problem borders between incompetence or scamming you out of money. More

Thank you horacio and the rest of the hawk team for making this process super easy making this process super easy More

Shopping for my new jeep was a pleasure and welcoming experience. I felt comfortable and Hawk Jeep met my expectations. experience. I felt comfortable and Hawk Jeep met my expectations. More

Tim in sales excellent salesman worked his butt of to get me in my new grand cherokee. And Steve did fantastic job in getting me financed. AAAAAA++++ GREAT EXPERINCE AND PROFESSIONAL STAFF me in my new grand cherokee. And Steve did fantastic job in getting me financed. AAAAAA++++ GREAT EXPERINCE AND PROFESSIONAL STAFF More

Bought my new Grand Cherokee here the other day. Tim Giacomi was an excellent and very knowledgeable sales person. I recommend asking for him. No pressure and straight talk. Good experience overa Tim Giacomi was an excellent and very knowledgeable sales person. I recommend asking for him. No pressure and straight talk. Good experience overall. More

Great service 👏 our salesperson Tim Giacomi was awesome to work with!! He did everything possible to make our deal on a vehicle work!! to work with!! He did everything possible to make our deal on a vehicle work!! More

Loved my experience at Hawk CJD they took really good care of me. My 3rd car from them. My new Grand Cherokee has everything I wanted. Don't hesitate to upgrade here with them. care of me. My 3rd car from them. My new Grand Cherokee has everything I wanted. Don't hesitate to upgrade here with them. More

Thank you to the entire Hawk team and Vega for getting me a great deal a great deal More

Shopped around at a few Ram dealers in the chicagoland area and Hawk was by far the best experience. I already knew what I wanted and was able to streamline the process with Horacio over the phone and tex area and Hawk was by far the best experience. I already knew what I wanted and was able to streamline the process with Horacio over the phone and text. Showing up to the dealership was a very smooth experience and very low effort. I didn't have to stay there for hours and i was in and out within an hour. Absolutely incredible experience and I can't recommend these guys enough!! Shoutout to Frank for making the paperwork so simple too. More

Brought my vehicle in for service and had a fantastic experience from start to finish. Brandon, my service advisor, did a great job assisting me, he was professional, helpful, and kept me updated through experience from start to finish. Brandon, my service advisor, did a great job assisting me, he was professional, helpful, and kept me updated throughout the process. Job well done, Brandon! The entire staff was friendly and welcoming, and the service team took great care of my vehicle. Everything was handled smoothly and efficiently. Highly recommend! top-notch customer service all around! More