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Hawk Ford of St. Charles
St. Charles, IL
2,806 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,806 reviews
January 10, 2022
I was uncomfortable that none of the service staff were masked when I entered the office to drop off my vehicle, especially considering covid cases were quite high at the time I took my car in. Also, I am masked when I entered the office to drop off my vehicle, especially considering covid cases were quite high at the time I took my car in. Also, I am not sure if the customer service here works this way typically, but when I arrived to pick up my car, I was given my fob and directed out the back door to the parking lot to get my car, on one of the coldest days of the year. I really don't mind walking to get my car, but usually have had my car brought into the garage for me., so I thought that was unusual, especially considering there were several service personnel in the office at the time. My car was in for a recall, and I can not help but feel that since I was not a paying customer, that I received a different type of service. Not sure if that is what actually happened, but that is how I walked away feeling. The staff I spoke to in order to schedule my appointment and that I received a reminder call from were very helpful and friendly! More
by Lisa.herman9999
Verified CustomerEmployees Worked With
January 07, 2022
Brought back my truck as it experienced a check engine light similar to a repair completed 2 weeks earlier at the same dealer, time will tell if the issue has been resolved but was grateful that they wer light similar to a repair completed 2 weeks earlier at the same dealer, time will tell if the issue has been resolved but was grateful that they were able to get the truck in quickly to diagnose the issue. More
by ACOURTIN
January 07, 2022
They were quick and knew what they were doing. Very satisfied with both phone and in store support. satisfied with both phone and in store support. More
by The Beast
January 07, 2022
Customer service were courteous, caring and professional. They were knowledgeable and very helpful in answering my questions. They were knowledgeable and very helpful in answering my questions. More
by PEGMOORE54
Employees Worked With
January 07, 2022
An Effortless experience. Jeff and Eric went out of their way to help us out way to help us out More
by DALEYCONSTRUCTIONINC
January 06, 2022
They did an excellent job. Communication and timeliness was also great. Thank you and happy new year was also great. Thank you and happy new year More
by GORDON9
Employees Worked With
