Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hawk Ford of St. Charles
St. Charles, IL
2,773 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,773 reviews
September 05, 2019
easy to deal with was smooth and easy to deal with the dealership, was in and out quickly at a fair price. Eric was very knowledgeable of the product. was smooth and easy to deal with the dealership, was in and out quickly at a fair price. Eric was very knowledgeable of the product. More
by GARYSANDLUND
Verified CustomerEmployees Worked With
September 05, 2019
Great Service The entire service experience was great. I would recommend the Hawk service team. All were courteous and friendly. And, I really appreciated the The entire service experience was great. I would recommend the Hawk service team. All were courteous and friendly. And, I really appreciated the ride home and the home pickup. More
by fred.oellien
Employees Worked With
Scott Cheperka
September 05, 2019
surprising good service this time. !! Last time I was in their was a huge argument with staff and management. Witnessed staff walking out and telling management they rip off customers. W Last time I was in their was a huge argument with staff and management. Witnessed staff walking out and telling management they rip off customers. Was very very hesitant to come back to service dept. More
by suziesfunnelcakes
September 04, 2019
Great experience From the time I made my appointment to meeting with the service manager and the quality work that was done on my vehicle very satisfied From the time I made my appointment to meeting with the service manager and the quality work that was done on my vehicle very satisfied More
by GHYMAN55
Employees Worked With
September 03, 2019
Regular oil and lub service Went in for a oil and lube service was taken care of in a timely manor and as always informed on any other items that needed attention due to time or Went in for a oil and lube service was taken care of in a timely manor and as always informed on any other items that needed attention due to time or mileage. That is why my Ford has 120000 miles and running just fine. Would recommended the facility and staff. More
by RedBaron822
Employees Worked With
Patrick Hertel
September 03, 2019
Screwed again at dealer. Had promises of repairs made but not followed through. Sales man hard to get a hold of some times. Ha negative attitude when communicating. Was told i Had promises of repairs made but not followed through. Sales man hard to get a hold of some times. Ha negative attitude when communicating. Was told if I still wanted the repairs he promised, at no charge, I would have t pay for it myself. More
by bipestick
Employees Worked With
Ian Seufert
September 02, 2019
Why do a have to pay for a well known issue? I have been charged I’ve $100 to change the nuts on my tires. I have been told this is a well known issue with the nuts ford (and others use. If thi I have been charged I’ve $100 to change the nuts on my tires. I have been told this is a well known issue with the nuts ford (and others use. If this is knows, why do i have to pay for something you are aware will create a problem? And my warranty expired 3 months ago....I would expect some flexibility, in particular on situations like this where Ford recognizes the problem! More
by GUIDO.NAVA
Employees Worked With
I do not know the names
August 29, 2019
Minor but important brake issue I took my car in because one of my brakes sounded like metal against metal. They looked at my car and found a small rock lodged in the brake and remo I took my car in because one of my brakes sounded like metal against metal. They looked at my car and found a small rock lodged in the brake and removed it, and did not charge me anything. I have always been pleased with my service here. More
by IsaacNewton
Employees Worked With
Patrick Hertel
August 29, 2019
quik in & out! steve set my waiting 7am appt to have window trim warranty done. was out in no time, at work by 9 as planned, vehicle was clean floor mat in place. th steve set my waiting 7am appt to have window trim warranty done. was out in no time, at work by 9 as planned, vehicle was clean floor mat in place. this was my 2nd time using the svs dept. gr8 both times! keep up the good work! More
by USAFSPVET
Employees Worked With
August 23, 2019
Great customer service Had a problem with my brake lights on my 2011 Taurus. No appointment but they got to my car as quickly as they could. Even called me when they couldn' Had a problem with my brake lights on my 2011 Taurus. No appointment but they got to my car as quickly as they could. Even called me when they couldn't get to it the next day (they thought that maybe they might be able to squeeze it in between jobs). Had the car back the next day. Had a follow on problem with the brake lights (control switch broke) and I returned to get it fixed and they had it fixed in less than 1 hour. More
by Mike
Employees Worked With
Scott Cheperka
