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Hawk Ford of St. Charles

St. Charles, IL

4.7
2,806 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,806 reviews

October 25, 2019

Outstanding Steve the service manager did a GREAT job taking care of my long list of questions, repairs, and personal logistics. Steve's communications and cons More

by DSIMON4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2019 -

Hawk Ford of St. Charles responded

Dsimon4, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

October 24, 2019

Purchase of a new F150 Was in the market for a new F150 with a few specific requirements. We checked the lot and could not find what I needed. The staff was able to find wh More

by GARYCOTIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Perri
Oct 29, 2019 -

Hawk Ford of St. Charles responded

Gary, our Staff works hard to go the extra-mile for our valued guests! It is great to hear our Staff took such great care of you! Safe travels!

October 22, 2019

I got a fair deal from Hawk We dealt with Bob Perri years ago and was glad to work with him again. He made all the arrangements for our leather seat install and followed up to ma More

by CARLH007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Perri, Si Villarreal
Nov 14, 2019 -

Hawk Ford of St. Charles responded

We are happy we could make your experience a positive one! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Safe travels!

October 22, 2019

Great Experience! Bob and Chris were great! This was my first lease and there were several complications since it was going to be a company vehicle. They were very pati More

by johnpoulos
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Perri, Danielle Latuszek
Oct 29, 2019 -

Hawk Ford of St. Charles responded

Jpoulos, thank you for your wonderful response to the quality of service our Staff provides! It means so much to us to have earned your trust in our business! Safe travels!

October 22, 2019

Great Job I needed a battery replacement and Steve was able to squeeze in my repair and get me on my way in a short period of time. More

by RON.GORKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2019 -

Hawk Ford of St. Charles responded

Ron, our Staff works hard to go the extra-mile for our valued guests! Please let us know if there is ever anything else we can do for you! Safe travels!

October 19, 2019

Great experience at Hawk in St.Charles I recently spent sometime shopping for a new to me F-150 and while I was attracted to a truck at Hawk by the price, the sales team made the difference More

by Jripper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Perri, Ian Seufert
Oct 22, 2019 -

Hawk Ford of St. Charles responded

Jripper, we appreciate your recommendation of our dealership! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Safe travels!

October 16, 2019

200k service Needed 200k tune up. Dealer did what i asked with minimal upsale. Will know over time quality of work, but expect it to be good. Pricey but only opt More

by MJEGIZIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2019 -

Hawk Ford of St. Charles responded

Mjegizio, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Ford of St. Charles! Safe travels!

October 16, 2019

Highly Professional, Efficient, and Prompt! From start to finish (one day service) Hawk corrected a recall issue and serviced our transmission clutch in a very professional manner. Our car was More

by k9arz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Hawk Ford of St. Charles responded

k9arz, we are so thankful for the kind words. We do have a question as to why we received 1 star rating for each of these: Steve your service advisor, customer service, quality of work, friendliness and the pricing. Yet you gave us a 5 star overall experience and put Yes for recommended. Was this a mistake or is there something we could do better? Please let us know. Thank you, Stephanie Yencer Customer Care Manager (630) 584-1816 Direct Line

October 16, 2019

warranty work- bluetooth stopped working Zach was great in diagnosing the problem and getting it fixed. He kept me well informed along the way and it was completed as promised. More

by pbrink1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Innocanti, Scott Cheperka
Nov 14, 2019 -

Hawk Ford of St. Charles responded

Pbrink1, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

October 15, 2019

The people there were friendly felt comfortable. Have edge titanium 2018 lift gate not right. Have car there to fix. Told me mechanic sick today so no work was done. Lame excuse is he the only one ca More

by L.MENTENICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Krueger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Addante, Ken Bailey
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