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Hawk Ford of St. Charles

St. Charles, IL

Overview
Employees
Reviews
Vehicles
4.7
2,772 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,772 reviews

February 10, 2024

Top shelf dealership! Great knowledge and communication. Not my first dealings with a dealership, but definitely one of my best! More

by MRM358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Pezzuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to have provided you with a top-notch experience! At Hawk Ford of St. Charles, we pride ourselves on delivering exceptional knowledge and communication to ensure a seamless dealership experience. Thank you for choosing us – we're honored to be among your best dealership experiences.

February 09, 2024

Oil change and tire check done as requested. Fast service snd easy check in. Reasonable price. More

by SKGSALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t knoe
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our service team! At Hawk Ford of St. Charles, we prioritize efficiency and thoroughness to ensure a seamless maintenance visit for your vehicle. Thank you for choosing us – we look forward to continuing to provide top-notch service at a reasonable price.

February 09, 2024

HawkFord and all there Service Advisors are the best, they not only take care of our Ford and Lincoln vehicles, they also take care of our daughters Hyundai as well. Like I said in many dealer rater rev More

by DHORNIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experiences with our team at Hawk Ford of xx. Charles! It's fantastic to know that our Service Advisors have been able to provide excellent care for your Ford, Lincoln, and even your daughter's Hyundai. Thank you for your kind words, and we look forward to continuing to deliver the best service for all your automotive needs!

February 09, 2024

Steve and his team took such good care of me and my Bronco. I appreciate the communication and the availability of help. Everyone was kind and attentive. They even cleaned my dirty little Bronco- went More

by SAUCEDAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case, Brett Howard, Steve Donovan, Connor Brown, Marisa Case, Lily Bisbikis
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We are thrilled to hear about your positive experience with Steve and our dedicated team! At Hawk Ford of xx. Charles, going above and beyond to provide exceptional care for your Bronco is our top priority. Thank you for choosing us – we're delighted to have exceeded your expectations with our attentive service and attention to detail.

February 07, 2024

Service was fast and they gave me a breakdown of what needed to be fixed in the future. getting a shuttle to and from work was also great. More

by DREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that you had a positive and efficient service experience at Hawk Ford of St. Charles! Providing a thorough breakdown of future service needs and offering convenient shuttle service are all part of our commitment to excellent customer care. Thank you for choosing us, and we look forward to serving you again in the future!

February 07, 2024

Great customer service and everyone seemed genuine. A few other customers were waiting and they all seemed to be getting taken care of per their needs as well. I had no idea I had ford points from purc More

by SMLEWIS42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our team at Hawk Ford of xx. Charles! It's great to know that Connor provided excellent customer service and took the time to inform you about your Ford points, ensuring a seamless and enjoyable visit. We appreciate your kind words and look forward to serving you again in the future!

February 07, 2024

The service department helped me within 5 minutes of arriving and all paperwork was completed with my concern. Will always bring my car here for service More

by DORIS855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with our service department at Hawk Ford of St. Charles! Our team is dedicated to providing efficient and seamless service, and we're delighted to know that you'll continue to trust us with your car care needs. Thank you for your kind words, and we look forward to serving you again in the future!

February 06, 2024

The service work was excellent and timely. I was kept well-informed along the way. Chris Lambert did a great job as my service advisor. More

by JSHAW6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Lambert
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with our service team at Hawk Ford of St. Charles! Providing excellent and timely service while keeping our customers informed every step of the way is always our top priority. We'll be sure to pass along your kind words to Chris Lambert, and we look forward to serving you again in the future!

February 05, 2024

Kirk was very helpful and upfront on all transactions. I never felt pressured or that there was anything that I should worry about. My estimates lined up with what he told me and I felt like we had both w More

by msmith0218
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your exceptional experience with Kirk at Hawk Ford of St. Charles! Providing transparent, pressure-free transactions and ensuring that your expectations align with the outcome are integral to our commitment to customer satisfaction. We're thrilled to have earned your endorsement, and we look forward to welcoming you back for future business!

February 04, 2024

Walked in Conner acknowledged me I asked about an oil change, they got me in and out in a timely manner More

by SDKOULBACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your positive experience with us at Hawk Ford of St. Charles! We're thrilled to hear that Conner provided you with prompt and efficient service for your oil change, reflecting our commitment to delivering exceptional customer experiences. We appreciate your feedback and look forward to serving you again in the future!

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