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Hawk Ford of St. Charles

St. Charles, IL

Overview
Employees
Reviews
Vehicles
4.7
2,767 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,767 reviews

December 30, 2023

There were terrible on getting back to me on when my car would be ready. The transmission flush which they did on my car was not recommended to be done on a car with over 100,000 miles on it. I found that o More

by JIMPALMER1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry
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Jan 03, 2024 -

Hawk Ford of St. Charles responded

Hi Jim, Thank you for taking Molly's phone call yesterday afternoon. We appreciate you taking the time to provide us with your feedback. Molly has your information saved and we are ready whenever you are ready to come in, have your vehicle appraised and test drive from our selection of Ford Bronco's! If there is anything else we can do in the meantime, please do not hesitate to reach out. Molly can be reached at extension 834, and I can be reached at extension 830. Jessica Vida, Manager Hawk Ford of St. Charles

December 30, 2023

Bill Wackerline was a pleasure to work with. The whole car buying experience was painless. Definitely would recommend my family and friends to hawk ford for there vehicle purchases. Thanks again More

by BMREPAIRINC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Kreatsoulas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that Bill Wackerline provided you with a pleasurable car buying experience at Hawk Ford of St. Charles. It's wonderful to know that your experience was painless, and we truly appreciate your recommendation to your family and friends. Thank you for your kind words, and we look forward to assisting you and your loved ones with their vehicle purchases in the future!

December 30, 2023

Professional and courteous with the customer. Our car was washed and returned promptly after the recall and oil change. More

by LCPOLI67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that you experienced professional and courteous service at Hawk Ford of xx. Charles. It's fantastic to know that your car was promptly returned to you after the recall and oil change, reflecting our commitment to efficient and thorough service. Thank you for choosing us, and we look forward to serving you again in the future!

December 29, 2023

Helped take care of an issue in software. They made it right and fixed the issue promptly. More

by JFZAKOSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We appreciate your feedback and are glad we could promptly resolve the software issue for you. Ensuring the satisfaction and peace of mind of our customers is a priority at Hawk Ford of xx. Charles. Thank you for choosing us, and we look forward to serving you again in the future!

December 28, 2023

I highly recommend Hawk Ford of St. Charles! I had excellent experience with their Service Dept. for my 2020 Ford Escape. And when the time came to trade in, I had no hesitation to re More

by PICLOGALLO24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case, Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your amazing experience with our Service Department and sales team at Hawk Ford of St. Charles. Providing exceptional service and ensuring a seamless transition to your new 2023 Escape is our top priority, and we're delighted that Chris and Bill exceeded your expectations. Thank you for choosing us, and we look forward to continuing to provide top-notch service in the future!

December 28, 2023

They sent a technician out for a mobile service recall in less than 24 hours, incredible customer service and response time More

by KYLECIBRARIO
Recommend Dealer
Yes
Employees Worked With
Kathy Czerwinski: service consultant
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your exceptional experience with our mobile service recall at Hawk Ford of xx. Charles. Providing prompt and efficient service is our priority, and we're grateful for the opportunity to address your needs in a timely manner. Thank you for choosing us, and we look forward to continuing to provide top-notch customer service in the future!

December 28, 2023

Very professional group and was able to get the work I needed done that day. More

by ZACHGJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with our professional team at Hawk Ford of St. Charles. Providing efficient service and meeting your needs promptly is our priority, and we're grateful for the opportunity to assist you. Thank you for choosing us, and we look forward to providing exceptional service in the future!

December 27, 2023

All service was done in a timely manner and I was informed of all work that needed to be done More

by CAPT.LOU0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our efficient service at Hawk Ford of xx. Charles. Keeping our customers informed and providing timely service is our priority, and we're grateful for the opportunity to address your needs. Thank you for choosing us, and we look forward to providing exceptional service in the future!

December 26, 2023

Was not happy at all for the advisor and how he spoke to me about my vehicle and the issue they found. More

by TAW1724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Staub
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Hawk Ford of St. Charles responded

Hi Tyler, We would like the opportunity to speak with you regarding your recent experience in our Service Department. I just left you a voicemail, could you please give me a call back? Jessica Vida, Manager Hawk Ford of xx. Charles 630-584-1800 ext. 830

December 26, 2023

Recently I had my Explorer at Hawk Ford for some major services issues. The experience was outstanding. Josh was my service advisor and he couldn't have been nicer. The explanations for the work that need More

by RICKSEV58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your outstanding experience with our service team at Hawk Ford of St. Charles. Providing honest and thorough explanations, along with recommendations for future savings, is a testament to our commitment to excellent service. Thank you for choosing us, and we look forward to continuing to provide exceptional care for your Explorer!

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