Hawk Ford of St. Charles

Jerry was really great to work with. He communicated all the updates on time and worked with me to get my car back into the shop when the additional part came in, even though they were He communicated all the updates on time and worked with me to get my car back into the shop when the additional part came in, even though they were extremely busy. It also helps having someone who is knowledgeable about issues and works to go above and beyond to ensure customers like me leave happy. More

I feel as though I was cheated at Hawk Ford of ST. Charles, I brought my vehicle in for service with a check engine light illuminated and was told that codes that were coming upon the computer were s Charles, I brought my vehicle in for service with a check engine light illuminated and was told that codes that were coming upon the computer were showing that I needed a new Catalytic converter which would cost $2,325.00! I feel that they were playing a guessing game with me and telling me that if we did a tune up for $700.00 that might fix the problem? Steve was playing a guessing game with my checkbook and trying to generate more revenue ! I have always brought my vehicles to Hawk Ford in ST. Charles for maintenance in the past. NEVER AGAIN WILL I TRUST HAWK FORD!!! More

They kept the car overnight to try and create the noisy morning issue. They analyzed the problem and provided an estimate of the repairs and only charged $ 100 for there time. Thank you morning issue. They analyzed the problem and provided an estimate of the repairs and only charged $ 100 for there time. Thank you More

Niko was great. Talked me through the whole process, also getting me a great deal. Everyone I worked with was very nice and helpful. Highly recommend Talked me through the whole process, also getting me a great deal. Everyone I worked with was very nice and helpful. Highly recommend More

There was no effort to resolve my issue and I was without my brand new car for almost 2 months. The communication was non-existent. If I hadn't checked in with them I would still be waiting for a call. my brand new car for almost 2 months. The communication was non-existent. If I hadn't checked in with them I would still be waiting for a call. More

Technician was very helpful in talking me thru the different options available to me with a recall. different options available to me with a recall. More

Had a great experience once I arrived. The guys who helped were courteous and honest about what i should expect. The thing that I would recommend you work on is the person on the phone I s The guys who helped were courteous and honest about what i should expect. The thing that I would recommend you work on is the person on the phone I scheduled with told me it would inly take 60-90 minutes to complete. Luckily I took my husband with just in case as the guy at the desk said it would be a few hours. Always make sure the schedulers are on the same page as the service team or that would have really messed up my day. More

Forgot to replace my tire caps last visit and my tire pressure light went on and I had to stop and get air and get two new caps. pressure light went on and I had to stop and get air and get two new caps. More

Jerry is the best. Everyone was extremely helpful. Sales department stepped up to get me a ride home the night before. Everyone was extremely helpful. Sales department stepped up to get me a ride home the night before. More

This was a required service visit. Setting the appointment was simple. The staff was efficient, timely, and very friendly. Setting the appointment was simple. The staff was efficient, timely, and very friendly. More