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Hawk Ford of St. Charles
St. Charles, IL
3,021 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,021 reviews
Verified Customer
November 29, 2023
From the moment I drove into Hawk Ford in St. Charles, IL, I knew I was in good hands with Kathy Czerwinski. The team there exudes a level of friendliness and professionalism that's truly commend Charles, IL, I knew I was in good hands with Kathy Czerwinski. The team there exudes a level of friendliness and professionalism that's truly commendable. Kathy is incredibly helpful, addressing all my concerns and questions with patience and expertise. The service provided to my truck was top-notch. It's clear that the technicians are well-trained and passionate about what they do. They handled my vehicle with care, ensuring that every aspect of the service was performed to the highest standard. What stood out the most was the warm and welcoming atmosphere. It's not just about getting the job done at Hawk Ford; they make sure you're comfortable and informed throughout the process. This kind of customer-centric approach is rare and greatly appreciated especially Kathy Czerwinski. I could not be happier with the experience and service at Hawk Ford. They've earned a loyal customer in me, and I would highly recommend them to anyone seeking quality service for their own vehicle. A big thank you to the entire team at Hawk Ford! More
by SHAAS
Employees Worked With
Kathy Czerwinski
November 28, 2023
I would give 0 stars if I could. Bought new tires and was given one quote by Monique "for everything" but then charged a higher price when checking out with Chris, even though the p Bought new tires and was given one quote by Monique "for everything" but then charged a higher price when checking out with Chris, even though the price had been confirmed with Chris when I set up the appointment. Upon checking out, Chris attempted to gaslight me and kept insisting I was getting a great price, with his manager Connor, sitting right next to him and working with him. Service did an alignment without asking me, and now Chris and Connor insisted on charging me for it but would give me a discount. I would have no problem paying for an alignment, but I believe Monique intentionally misquoted me, and Chris played along and never mentioned an alignment until they were already doing it. Then my papers Chris took from me and gave to Connor magically disappeared, but neither knew what happened to them. When I insisted on speaking to a dealership manager, "Steve appeared." Last name unknown. Seemed sort of a bully to me. Made me think my papers would not be found, but later they supposedly were. Finally, I don't even see Steve listed as a dealer manager below. Who the heck is he and why wasn't I allowed to speak to a real manager? For Chris, Connor and Steve - all I will say is "karma." More
by NANCYANNELSW
Employees Worked With
Monique Case, Connor Brown
November 28, 2023
Their Quick Lane service is awesome. They do their best to get you out in the shortest time possible. Connor has great customer service skills. He takes the time to explain what was done They do their best to get you out in the shortest time possible. Connor has great customer service skills. He takes the time to explain what was done and if their is future work that should be completed. More
by RICKSEV58
Employees Worked With
Connor Brown
November 27, 2023
I was nervous about purchasing a new car since I had not bought a car in 17 years. Kirk Brown was honest and knowledgeable. The Hawk Ford team made my new car purchase and easy and they did not waste my t bought a car in 17 years. Kirk Brown was honest and knowledgeable. The Hawk Ford team made my new car purchase and easy and they did not waste my time. More
by SCROWDIST87
November 25, 2023
Nothing to add. ..........no more to say no more to say nonononono nono no no no ..........no more to say no more to say nonononono nono no no no More
by RICG50
