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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,853 Reviews
Call Service Center (630) 384-9905

1,853 Reviews of Hawk Ford of St. Charles - Service Center

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November 26, 2021

Team of professionals that takes great care of your vehicle while minimizing the inconvenience of any service event. More

by LA.DEMME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter
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Nov 26, 2021 -

Hawk Ford of St. Charles responded

Thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 25, 2021

Hawk kept me informed on parts arriving and Steve was very professional and provide loaner car. More

by RKOEBELE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2021 -

Hawk Ford of St. Charles responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

November 23, 2021

Good service and communication regarding the work the vehicle required. Vehicle was completed as promised More

by Mikeb2302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2021 -

Hawk Ford of St. Charles responded

Thank you for taking the time to leave us your response to our Staff's outstanding customer service! And thanks again for your business! Take care!

November 23, 2021

Service guy did very well. Telephone appointment not as good. Could have just come no appointments needed. Days wasted but once there ok More

by DENNIS75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know
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Nov 26, 2021 -

Hawk Ford of St. Charles responded

Thanks so much for the high star rating! Your satisfaction means a lot to us, and we truly appreciate you choosing Hawk Ford of St. Charles for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

November 19, 2021

Bought my Ford from Hawk back in 2013. They are the only shop who has ever worked on it. Very thorough, very friendly, and fair priced. Wouldn’t take it anywhere else. More

by JESCREEDEN
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Report | Print
Nov 23, 2021 -

Hawk Ford of St. Charles responded

Your comments keep us motivated and working hard for all our guests! Thanks again for your business! Take care!

November 17, 2021

parts and service do a outstanding job guys are friendly and knowledgeable great to deal with More

by HARRISONGARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Roby, Scott Cheperka, Juan Guerrero
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Nov 23, 2021 -

Hawk Ford of St. Charles responded

Thank you for taking the time to notice our efforts and for leaving such an awesome review! We hope to be of service to you again! Take care!

November 17, 2021

I use Hawk Ford for all maintenance on my Fords. Fast service I can depend on. I like the fact that they use genuine Ford parts. Also, I like the new facility. More

by PMORRIS692
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
Report | Print
Nov 17, 2021 -

Hawk Ford of St. Charles responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. At Hawk Ford of xx. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

November 17, 2021

I took my truck for a checking engine light they gave me a diagnostic right away.Steve was very helpful and polite More

by JVELAS120368
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2021 -

Hawk Ford of St. Charles responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

November 16, 2021

The service Department staff were professional with the right touch of friendliness, Time to have vehicle was misunderstood but overall everything added up just right! More

by JWESTPHALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Cheperka
Report | Print
Nov 17, 2021 -

Hawk Ford of St. Charles responded

We're pleased to hear everything was completed to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Take care!

November 15, 2021

Have used Quick Lane for many years. I like the new location. Very comfortable and appropriate spacing is appreciated. Wait time for oil change was good. Technician informed me that my rear brakes need More

by SWATK
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Report | Print
Nov 15, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. Thanks again for your business! Take care!

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