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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,858 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,858 Reviews of Hawk Ford of St. Charles - Service Center
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June 27, 2020
Best laid plans? Once the name changed from Zimmerman to Hawk, the “speed-lube” line was reinstated. I thought of the better memories of previous visits while under th Once the name changed from Zimmerman to Hawk, the “speed-lube” line was reinstated. I thought of the better memories of previous visits while under the former owner. Unfortunately, it didn’t go as planned. Showed-up with expectations of being whisked-in for a quick oil-change. Both service areas were understaffed. To make matters worse, the speed-lube side had another tech taken away to cover shortage at other service center. Worked piled-up, so I opted to go back home and would return upon a phone call. Call never came. I called back at 3:30PM only to be told I could not be serviced that day. Was given option to call back/come over the next day for service. I did, and what I thought were best laid-out plans took 2 days for an oil change. Not customer friendly. More
by whiffleinc86
Verified CustomerEmployees Worked With
Patrick Hertel
June 27, 2020
Issues with 2019 Ford Explorer After initial communication problems and meeting with Mgmt. auto was tested for 10 days. No problem discovered. G.P.S. screen updated.As of 6/26/2020 After initial communication problems and meeting with Mgmt. auto was tested for 10 days. No problem discovered. G.P.S. screen updated.As of 6/26/2020 no further mis-functions have occured. More
by TOMEILEENRIVAN
June 27, 2020
Fantastic work, and exceptional customer service. They went above and beyond to fix the problem, and they were extremely friendly. I will definitely bring my car back here. went above and beyond to fix the problem, and they were extremely friendly. I will definitely bring my car back here. More
by JONKRISTINEPRICE
Employees Worked With
June 22, 2020
Had a few issues with a used 2016 2500 Ram. Took care of 1 and was told once the books are closed, theres not a whole lot they can do. I understand it's a used truck, but terrible customer service in my opi 1 and was told once the books are closed, theres not a whole lot they can do. I understand it's a used truck, but terrible customer service in my opinion. Even the girl that answered the phone picks up the phone and just says hello. Very unprofessional Would not refer anyone here Very poor experience More
by BLUE72GS
Employees Worked With
Bob Perri, Joseph Addante, Andrew Munson
June 16, 2020
High Quality Service Quick Lane staff is very courteous and efficient. I have all of the general maintenance on our cars (not all are Ford products) completed at Quick Lan Quick Lane staff is very courteous and efficient. I have all of the general maintenance on our cars (not all are Ford products) completed at Quick Lane. The mechanics and technicians are thorough and always willing to discuss repairs and recommendations. Prices are always competitive with other dealerships and repair shops. Well done Quick Lane. Keep up the great work. More
by STEWSR0
June 15, 2020
oil change and front bakes Faster service than expected. Competent, friendly service. Took less than 2 hours. I don't need 25 words. Required words are unnecessary. I am done Faster service than expected. Competent, friendly service. Took less than 2 hours. I don't need 25 words. Required words are unnecessary. I am done. More
by DANA ANDREWSON
Employees Worked With
June 15, 2020
Stay away they tell you what you want to hear. Don’t return phone calls. Would not recommend. Truck has been there 12+ times in a year and now been in there for 5 weeks and want to send me a review link return phone calls. Would not recommend. Truck has been there 12+ times in a year and now been in there for 5 weeks and want to send me a review link lol funny stuff More
by RYSUJACK
Employees Worked With
Truck
June 13, 2020
Excellent Service Quick Lane is the best for general maintenance on our cars regardless of the manufacturer. Great people with competitive pricing. Well done on the ser Quick Lane is the best for general maintenance on our cars regardless of the manufacturer. Great people with competitive pricing. Well done on the service and repairs. More
by STEWSR0
June 12, 2020
Recall Everyone was very professional and pleasant. Finished the recall item quickly. Waiting room was clean. And, They washed my car! Thanks for being my on Everyone was very professional and pleasant. Finished the recall item quickly. Waiting room was clean. And, They washed my car! Thanks for being my only service department. More
by CREMEBICHON
Employees Worked With
Scott Cheperka
