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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,868 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,868 Reviews of Hawk Ford of St. Charles - Service Center
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July 15, 2020
Above and beyond service Have been dealing with a couple Intermittent “gremlins” in my F150. Hawk Ford technicians worked hard To diagnose and fix those issues. Communications Have been dealing with a couple Intermittent “gremlins” in my F150. Hawk Ford technicians worked hard To diagnose and fix those issues. Communications was just as outstanding. More
by enfuego129
Verified CustomerEmployees Worked With
July 12, 2020
Had another easy and successful service experience at Hawk Ford in St. Charles, IL. The service staff is always friendly and helpful in explaining how the vehicle is. I feel I always get honest feedback. Hawk Ford in St. Charles, IL. The service staff is always friendly and helpful in explaining how the vehicle is. I feel I always get honest feedback. More
by KMAC195623
Employees Worked With
Patrick Hertel
July 08, 2020
Great tire price Stopped in to have new tires on my 2011 escape. They had me out in an hour and a half. Great price on the tires. The price was better than Costco o Stopped in to have new tires on my 2011 escape. They had me out in an hour and a half. Great price on the tires. The price was better than Costco or local tire stores. Thanks Pat for the great service More
by PMORRIS692
Employees Worked With
Patrick Hertel
July 05, 2020
Great experience, ford corporate sent out an offer that didn’t work the last time I came to Hawk. They more than fixed it this time! Thanks didn’t work the last time I came to Hawk. They more than fixed it this time! Thanks More
by JEFFTARRO
Employees Worked With
Amy Phoutz, unknown quick lane guy
July 04, 2020
Nice and friendly service. Honest place. Good communication. All done within one day. Convenient location. Why do I have to write 25 words lol? You know. communication. All done within one day. Convenient location. Why do I have to write 25 words lol? You know. More
by claudioehinger
July 03, 2020
Service great. Salesman thorough and very polite. Worked with the price we wanted to pay. Have bought cars from ford before so we felt confident . with the price we wanted to pay. Have bought cars from ford before so we felt confident . More
by BIGTIME147
Employees Worked With
Bob Perri, Andrew Munson
July 01, 2020
Great Service I always receive great service here. I know many of the people in sales and service, and I trust them to get the job done right. I always receive great service here. I know many of the people in sales and service, and I trust them to get the job done right. More
by METBOLLAND
Employees Worked With
June 27, 2020
Best laid plans? Once the name changed from Zimmerman to Hawk, the “speed-lube” line was reinstated. I thought of the better memories of previous visits while under th Once the name changed from Zimmerman to Hawk, the “speed-lube” line was reinstated. I thought of the better memories of previous visits while under the former owner. Unfortunately, it didn’t go as planned. Showed-up with expectations of being whisked-in for a quick oil-change. Both service areas were understaffed. To make matters worse, the speed-lube side had another tech taken away to cover shortage at other service center. Worked piled-up, so I opted to go back home and would return upon a phone call. Call never came. I called back at 3:30PM only to be told I could not be serviced that day. Was given option to call back/come over the next day for service. I did, and what I thought were best laid-out plans took 2 days for an oil change. Not customer friendly. More
by whiffleinc86
Employees Worked With
Patrick Hertel
June 27, 2020
Issues with 2019 Ford Explorer After initial communication problems and meeting with Mgmt. auto was tested for 10 days. No problem discovered. G.P.S. screen updated.As of 6/26/2020 After initial communication problems and meeting with Mgmt. auto was tested for 10 days. No problem discovered. G.P.S. screen updated.As of 6/26/2020 no further mis-functions have occured. More
by TOMEILEENRIVAN
