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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,856 Reviews
Call Service Center (630) 384-9905

1,856 Reviews of Hawk Ford of St. Charles - Service Center

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March 08, 2024

Had issues with remote start and center display. I dropped it off in the morning and got a shuttle ride to and from my work. Car had software updated and everything works. In and out in day. Great More

by RMWAHLGREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geraldo Sharif
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Mar 09, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your recent experience with us. We're delighted to hear that our team was able to promptly address the issues with your remote start and center display, providing a shuttle service for your convenience. At Hawk Ford of xx. Charles, we prioritize efficient solutions and excellent customer service. We're glad everything works smoothly now, and we appreciate your kind words about our team. Thank you for choosing us, and we look forward to serving you again in the future!

Mar 11, 2024 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

March 08, 2024

They were very professional and extremely quick. I would highly recommend then and their online booking makes life even easier More

by MKURTZ2
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Mar 08, 2024 -

Hawk Ford of St. Charles responded

Thank you for your kind words! We're thrilled to hear that you had a professional and efficient experience with us. Our team takes great pride in providing top-notch service, and we're delighted that our online booking system added convenience to your visit. We appreciate your recommendation and look forward to serving you again in the future!

Mar 11, 2024 -

Hawk Ford of St. Charles responded

Hi, we are very happy to have provided you with such a positive experience! Thank you for your business, we appreciate you as a Hawk customer!

March 08, 2024

Quick Service. Everything was explained as to what they were doing, and notified me of problems they found. More

by davis.espe
Recommend Dealer
Yes
Employees Worked With
Chris, Lambert
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Mar 08, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your experience with us! We take pride in keeping our customers informed every step of the way and addressing any issues found. Your satisfaction is our top priority, and we're thrilled to hear that we could provide you with top-notch service. We look forward to serving you again in the future!

Mar 11, 2024 -

Hawk Ford of St. Charles responded

Hi Davis, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

March 07, 2024

Very pleasant people to work with. Great communication throughout the process. Car was ready on time. More

by jshaver1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Mar 08, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your experience! We're delighted to hear that you found our team pleasant to work with and that our communication and timeliness met your expectations. Your satisfaction is important to us, and we're thrilled that your car was ready as promised. We appreciate your feedback and look forward to serving you again in the future!

Mar 11, 2024 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

March 06, 2024

Needed last minute fix on my car and they were absolutely perfect. Conner is da man and should get a ton of praise at Hawk Ford xx. Charles. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Mar 08, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your experience with us! We're thrilled to hear that we could provide the last-minute fix you needed and that Conner exceeded your expectations. Our team takes great pride in delivering exceptional service, and we'll be sure to pass along your praise. We appreciate your feedback and look forward to serving you again in the future!

March 05, 2024

My appointment was honored and within a couple minutes the Maintenance Work began. The Mgr., Chris Lamber was more than courteious and beyond thorough. I simply cannot imagine how the service session co More

by ERIC_SMTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Sakumoto & Chris Krueger
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Mar 08, 2024 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

March 02, 2024

Very clean, friendly staff but the oil change takes way too long. The last visit did not go well but some one from the office did call me and took care of my complant More

by M.GRZESZCZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Mar 02, 2024 -

Hawk Ford of St. Charles responded

We're glad to hear that you found our dealership clean with a friendly staff. We apologize for the extended wait time during your last oil change visit, and we appreciate your feedback. It's important to us that we address any concerns, and we're pleased that someone from our office reached out to take care of your complaint. Your satisfaction is our priority, and we hope to have the opportunity to provide you with a more positive experience in the future. Thank you for sharing your feedback with us.

March 02, 2024

Always takes care of my truck and the concerns I have in a timely manner. Service department is great and always gives great advice on what should be addressed first More

by JLNOLTE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Guerrero
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Mar 04, 2024 -

Hawk Ford of St. Charles responded

I'm delighted to hear about your positive experience with our service department at Hawk Ford of xx. Charles! We take pride in providing timely and attentive care for your F-150, ensuring that all concerns are addressed promptly and offering valuable advice on maintenance priorities. Thank you for entrusting us with your truck!

March 01, 2024

Good work and on time good communication friendly people and nice to work with. Recommended More

by D.FORSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Dillon
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Mar 01, 2024 -

Hawk Ford of St. Charles responded

Great to hear that you're happy with our service! At Hawk Ford of xx. Charles, we take pride in delivering top-notch work with excellent communication and a friendly, approachable attitude. It was a pleasure working with you, and we look forward to continuing to provide you with a great experience in the future. Thank you for choosing Hawk Ford of xx. Charles!

Mar 02, 2024 -

Hawk Ford of St. Charles responded

It's fantastic to hear about your positive experience at our dealership! We strive to provide a seamless and professional buying process, and we're thrilled that you found our team members from management, sales, and finance to be courteous and polite. We can't wait to welcome you back in the future! Thank you for choosing Hawk Ford of xx. Charles.

March 01, 2024

Quick and easy service. Made reservation got me in and out in less than a hour. More

by ALUZIN062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
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Mar 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your quick and easy service experience at our dealership! Providing efficient and timely service is a top priority for us, and we're delighted that we could get you in and out in less than an hour. Thank you for choosing Hawk Ford of xx. Charles, and we look forward to serving you again in the future.

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