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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,856 Reviews
Call Service Center (630) 384-9905

1,856 Reviews of Hawk Ford of St. Charles - Service Center

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November 28, 2023

I would give 0 stars if I could. Bought new tires and was given one quote by Monique "for everything" but then charged a higher price when checking out with Chris, even though the p More

by NANCYANNELSW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monique Case, Connor Brown
Report | Print
November 25, 2023

Nothing to add. ..........no more to say no more to say nonononono nono no no no More

by RICG50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Howard
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Mar 02, 2024 -

Hawk Ford of St. Charles responded

We're grateful for your outstanding 5-star review. Your feedback means the world to us.

November 24, 2023

Took great care of my truck, handled with care and service was completed quickly. Will return More

by LMIHALIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Donovan
Report | Print
Mar 02, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our service team, and we look forward to welcoming you back for any future needs with your truck. Customer satisfaction and efficient service are our top priorities at Hawk Ford of St. Charles.

November 24, 2023

Great customer service! Job was done quick and correctly. Well done by all in the quick lane More

by Jennifersav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Mar 02, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience, and we understand the importance of trust and efficiency in car servicing. The entire Quick Lane team at Hawk Ford of St. Charles is committed to ensuring a seamless and satisfying experience for our valued customers.

November 24, 2023

Chris helped me over the phone and got the correct parts ordered. Everything was done on time. More

by msmith0218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Mar 02, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with Chris, and we understand the importance of precise and timely parts ordering. Providing efficient and reliable service is our commitment to every customer at Hawk Ford of St. Charles.

November 24, 2023

Connor was very knowledgeable and kind. The car was completed the. He said it would be. More

by HEATHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Mar 02, 2024 -

Hawk Ford of St. Charles responded

We greatly appreciate your positive feedback regarding Connor's expertise and courteous service. Providing accurate and efficient car service is our commitment to every customer.

November 22, 2023

They work with the customer. I get information that helps me make better decisions. Thanks More

by MAYERSBIRDS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case, Connor Brown
Report | Print
Mar 02, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that our team's dedication to working with you has been valuable in making informed decisions. Providing empowering information for our customers is at the core of our commitment at Hawk Ford of St. Charles.

November 22, 2023

Always have faith in the service and staff at Hawk Ford. I feel they are honest and upfront regarding any issues with my Expedition. More

by KMAC195623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case
Report | Print
Apr 04, 2024 -

Hawk Ford of St. Charles responded

We appreciate your trust in our service team and are thrilled to hear about your positive experiences with us. Honesty and transparency are core values we uphold to ensure your satisfaction. Thank you for your kind words and for choosing Hawk Ford of xx. Charles!

November 19, 2023

Hawks service is always convenient and thorough. The service desk personnel are always nice and helpful. More

by kevinandkim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our convenient and thorough service at Hawk Ford of St. Charles! Our friendly and helpful service desk personnel strive to provide top-notch assistance for all your automotive needs.

November 19, 2023

Communication sucks! Wasn't notified that the engine filter needed replaced even though l asked for the works oil change which includes inspection. They had my car fir a More

by ANGELOPOOL16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monique Case
Report | Print
Nov 20, 2023 -

Hawk Ford of St. Charles responded

Hi Angelo, My name is Jessica Vida, I am one of the Managers at Hawk Ford of St. Charles. I called you today and left you a voicemail, I was hoping to be able to talk with you via phone about your recent experience at our Dealership. I can be reached direct at 630-584-1800 ext. 830! Thank you in advance, I look forward to the opportunity to speak with you. Jessica

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