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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,875 Reviews
Call Service Center (630) 384-9905

1,875 Reviews of Hawk Ford of St. Charles - Service Center

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December 08, 2023

The car was brought in without an appointment for a regular check-up. Everything was done promptly. I appreciated the video of the car being checked over. Price was fair. I was very pleased. More

by CLYDEJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Mar 02, 2024 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

December 08, 2023

I've been a long time customer at Hawk Ford (Zimmerman Ford) and always been happy with them. The warranty work was performed at our residence and mad things very convenient. More

by scgcontracting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2024 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

December 07, 2023

Hawk Ford has elevated its customer service with great follow up and concerns during the process keeping each owner fully informed of the progress and areas that may need additional attention. The serv More

by rft1701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
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Feb 29, 2024 -

Hawk Ford of St. Charles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your business, we appreciate you as a Hawk customer!

December 07, 2023

They were great and through with my car. I loved how they sent me a video. Great idea!!! More

by BJSM39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Feb 29, 2024 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

December 06, 2023

Chris was the best to work with and I had a great experience. I will definitely be bringing my car back here in the future. Thank you! More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Lambert
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Feb 29, 2024 -

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for your business, we appreciate you as a Hawk customer!

December 06, 2023

Jerry was very detailed and helpful. The experience proved there is not a better place to take my Explorer. More

by TESKIDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Sharif
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Feb 29, 2024 -

Hawk Ford of St. Charles responded

Hi, we're so happy we were able to help you out! We hope you continue to choose Hawk Ford of St. Charles for all your vehicle needs! Take care!

December 06, 2023

Never visit this place but awesome nice costumer service in especially Gerardo nice guy thank you guys More

by RUIZFARITH203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo
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Feb 29, 2024 -

Hawk Ford of St. Charles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

December 05, 2023

Great front desks folks: My truck left the shop with a low tire warning light on the dash board. It showed up with no such indicator! How was this missed? More

by TINERDDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
4.0
This rating includes all reviews, with more weight given to recent reviews.
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December 03, 2023

Josh was very verry helpful and kept me total informed throughout the process.Thanks Josh. More

by WHANNIBAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 29, 2024 -

Hawk Ford of St. Charles responded

Hi, we are glad we could help! We hope to be of service to you again! Take care!

December 03, 2023

The work was done, as described, on time, and at the price promised. Thanks Hawk Ford. More

by PAMBROSE53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Hawk Ford of St. Charles responded

Hi, your wonderful feedback and rating mean a lot to us. Thank you for your business, we appreciate you as a Hawk customer!

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