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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,856 Reviews
Call Service Center (630) 384-9905

1,856 Reviews of Hawk Ford of St. Charles - Service Center

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November 19, 2023

Steve does a wonderful job managing the Service department. His communication and execution of what is happening is spot on! More

by CSOBIE66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with Steve, our dedicated Service Manager at Hawk Ford of xx. Charles! Steve's excellent communication and execution in managing the service department are key to delivering top-notch service experiences.

November 19, 2023

Very helpful and professional. Process was very easy and in a timely manner. Would recommend this dealership. More

by LQUINDEL
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Brown
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our helpful and professional team at Hawk Ford of St. Charles! Making the process easy and efficient for our customers is a top priority, and we appreciate your recommendation.

November 17, 2023

Josh was great; he saw my issue through to the end, and made sure I was informed the entire way. The technician even came out to discuss it with me. More

by AJMEHTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Guerrero
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with Josh, who ensured your issue was resolved and kept you informed every step of the way at Hawk Ford of xx. Charles! Our team's dedication to excellent service, including personal interaction with technicians, reflects our commitment to your satisfaction.

November 16, 2023

When I set up appointment with Steve Staub, very knowledgeable, friendly, and actually did what he said about repairs to my car. More

by juice102003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Manseca
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're pleased to hear about your positive experience with Steve Staub's expertise and reliability at Hawk Ford of xx. Charles! Thank you for highlighting Steve's knowledge, friendliness, and commitment to delivering on repair promises - we appreciate your feedback!

November 16, 2023

The service was excellent and Steve was really friendly. I would definitely recommend them! Thank you! More

by Conapple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your excellent service experience and the friendly assistance provided by Steve at Hawk Ford of xx. Charles! Thank you for considering us for recommendations - we strive to deliver top-notch service to all our valued customers.

November 16, 2023

Very nice service and reasonably priced. I think I will make a habit of taking my new Ford here for regular service. More

by Kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our nice service and reasonable pricing at Hawk Ford of St. Charles! We look forward to welcoming you back for regular service on your new Ford - thank you for choosing us as your trusted service provider.

November 15, 2023

Thanks service writer was absolutely amazing thanks! Could be a little cheaper for just oil change and rotate $82 ouch 🥴 More

by NFLHELMET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your amazing experience with our service writer at Hawk Ford of xx. Charles! Your feedback on pricing is valuable to us, and we'll strive to ensure our services remain top-notch and competitively priced - thank you for choosing us!

November 14, 2023

Great service advisor. However, it took 2hrs to get an oil change. That’s ridiculous. Do they need more technicians? Are they anticipating time poorly? I’ll be back for mor More

by SOLO.MCNEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher, Quick lane
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November 14, 2023

Jerry in service was great couldn't ask for a better service advisor thanks again Jerry More

by Ethan G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Donovan, Connor Brown
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your exceptional experience with Jerry, your service advisor at Hawk Ford of xx. Charles! Jerry's dedication to top-notch service reflects our commitment to ensuring customer satisfaction - thank you for choosing us!

November 12, 2023

Steve in service is always kind and helpful. Thank you for the excellent service. See you again! More

by GLIRPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clyde, Monique Case, Steve Donovan
Report | Print
Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with Steve, who consistently provides kind and helpful service at Hawk Ford of xx. Charles! Thank you for acknowledging our commitment to excellence - we look forward to serving you again soon!

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