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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,856 Reviews

1,856 Reviews of Hawk Ford of St. Charles - Service Center

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October 10, 2023

Best service department see Jerry he will take care of you all your service needs thanks you Jerry Sharif More

by Ethan G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Sharif
October 10, 2023

Great service. same day inspection and scheduled /completed repair. easy to pick up car as late as 7:30pm. Not to mention they worked with my aftermarket vehicle se More

by JAMES.HAMPTON91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2023

Always helpful. Told me what is going on. Unfortunately couldn't patch the tire. Techs are very good. More

by KENHOGLUND73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case
October 06, 2023

The Took my car in right on schedule and very quick service, kept me updated the whole time More

by DONALDBROGDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can not recall
October 05, 2023

Great service all around they did a great job in letting me know what I needed to have fixed on the car and made suggestions to what I need to get done More

by yorkkurinsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
October 05, 2023

"From the moment I stepped into Hawk Ford, St. Charles, I knew my trusty Diesel Ford F-150 was in good hands. Not only did they chauffeur me to work (talk about royal treatment!), but they even de More

by SHAAS@remax.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Czerwinski
October 05, 2023

The oil change and service on my truck were standard but the customer service at the desk was exceptional. The advisor took extra time after my vehicle was complete to walk out to my car and troubleshoot an More

by DSP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Donovan
October 05, 2023

If it weren’t for the Sales Manager, I’d never gotten the service I paid for. The service team has much to be learned from the sales team:-( More

by RGERTGEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Guerrero
Oct 05, 2023 -

Hawk Ford of St. Charles responded

Hi Richard, Thank you for the review. I apologize for any miscommunication from Service and ultimately, we are happy our Manager Chris stepped in and got involved! We always strive to go the extra mile for our customers, and in this case, we are glad Chris was able to make everything right for you! That is our top priority. Hawk Ford of xx. Charles

October 03, 2023

Luis in the Service Dept did an excellent job walking me through the process and servicing my vehicle in a quick manner. More

by JGUTOWSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
October 03, 2023

Everything went well as far as repairs except of course the price. Hopefully the prices will come down for services. More

by DRSCOTT4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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