Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,856 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,856 Reviews of Hawk Ford of St. Charles - Service Center
Sort by
October 03, 2023
Great service! Quick and friendly! Will be coming back for all services. Thank you Ford! Quick and friendly! Will be coming back for all services. Thank you Ford! More
by HOLLIEO36
Verified CustomerEmployees Worked With
Other Employees :
Brett Howard, Steve Donovan, Connor Brown, Marisa Case, Lily Bisbikis
October 02, 2023
The best thing is when a business or its people like Steve do what they say they will do versus jerking you around as a customer. I feel they go above and beyond in helping me understand what was wrong Steve do what they say they will do versus jerking you around as a customer. I feel they go above and beyond in helping me understand what was wrong and what they did for my vehicle. ( FYI I'm not a mechanical type guy ) Besides doing recalls and checking my other concerns my car was extremely clean inside and out. It is a very much appreciated part of the great service, I'm very pleased to work with them. Larry Olson/St Charles More
by OLY18
Employees Worked With
September 30, 2023
Very helpful, answered all my questions. Performed the service in a timely manner. I would highly recommend. Performed the service in a timely manner. I would highly recommend. More
by davis.espe
September 28, 2023
Everyone @ Hawk Ford are awesome and the quick dude Service Advisor Connor is the best, alway friendly, knows his customers and just a super nice guy. Service Advisor Connor is the best, alway friendly, knows his customers and just a super nice guy. More
by DHORNIK
Employees Worked With
Connor Brown
September 25, 2023
dealing with steve and his team is great not happy with phone tree .have tried to purchase vehicles but can never come to a deal as there is always dealer markup phone tree .have tried to purchase vehicles but can never come to a deal as there is always dealer markup More
by HARRISONGARY
September 25, 2023
parts and service department are great to work with very good communication. Sales department have not been able to make a deal good communication. Sales department have not been able to make a deal More
by HARRISONGARY
Employees Worked With
Other Employees :
Doug Roby, Juan Guerrero
September 24, 2023
Great service staff from beginning to end. Best Ford dealer in the area. Highly recommended. Best Ford dealer in the area. Highly recommended. More
by JOSHUATGRANT64
September 23, 2023
Monique was so pleasant to deal with love a person who talks to you and looks in your eyes to let you know she’s listening and the next day follow up call was a pleasant surprise. Nice job Monique. I’ll b talks to you and looks in your eyes to let you know she’s listening and the next day follow up call was a pleasant surprise. Nice job Monique. I’ll be back More
by JIMMCTEAGUE
Employees Worked With
Monique Case
September 22, 2023
Had an appointment for Install of running boards, arrived on time, was taken care of immediately and job was done and back to me in 1 hour. Great Service as usual ! Not to omit-coffee was superb once I rece on time, was taken care of immediately and job was done and back to me in 1 hour. Great Service as usual ! Not to omit-coffee was superb once I received instructions on “how to” by my kind Service Representative. More
by Ann
Employees Worked With
Not sure of his name.
