Hawk Ford of St. Charles - Service Center

They actually researched my cars issue instead of just guessing. I took it to 2 other places first, one being another Ford dealer and they guessed at three problem which was a $2600 fix. Connor actually l guessing. I took it to 2 other places first, one being another Ford dealer and they guessed at three problem which was a $2600 fix. Connor actually looked into the issue and researched other service records, found the answer and fixed it with a simple reprogram. Saved me thousands. I will forever trust this dealership who cared more about the customer and less about their bottom line. More

Connor is great he is very knowledgeable and efficient. The mechanic was also very friendly and gave me a verbal update on my vehicle. The mechanic was also very friendly and gave me a verbal update on my vehicle. More

Steve is always great. He keeps my truck running smoothly. 😊 I always drop it off and he does whatever it takes to keep it going. He keeps my truck running smoothly. 😊 I always drop it off and he does whatever it takes to keep it going. More

I enjoyed the fact that I was treated as a valued customer from the first contact with Leslie, Connor's quick check in processing yet,.with attention to all details, and that he waited for me to arri customer from the first contact with Leslie, Connor's quick check in processing yet,.with attention to all details, and that he waited for me to arrive after hours for pick up. Comon sense all around! The car's driving, due to the mechanical work that was completed, significantly improved. I appreciate that the car was kept a bit longer than promised to ensure the work was done properly instead of focusing on meeting time frames and goals. I will continue using your services as long as there is consistency as far as what I had experienced during this visit. More

Quick and easy check in Service Rep checked with me for updates as I waited in the waiting room updates as I waited in the waiting room More

The work done on my car was of high quality. The work was done promptly and was returned in very clean condition. Connor Brown did a great job as my service advisor. The work was done promptly and was returned in very clean condition. Connor Brown did a great job as my service advisor. More

I had an appointment to service my truck. I took over three weeks for the service department to even look at the truck. After another three days I was told they couldn’t find the cause of th I took over three weeks for the service department to even look at the truck. After another three days I was told they couldn’t find the cause of the problem. More

The service it was awesome astendon. I really recommend it. Thank you so much for all your help. I really recommend it. Thank you so much for all your help. More