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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,856 Reviews
Call Service Center (630) 384-9905

1,856 Reviews of Hawk Ford of St. Charles - Service Center

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July 29, 2023

Shannon Board is amazing person. She took care of my car and constantly provided an update on fixing the issue. Thank you Shannon More

by ZEAL_TAJPURIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Board
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July 29, 2023

Very fast service; I really appreciated them getting me in and out and on my way so quickly. Very courteous. More

by NAUGS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who I dealt with
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July 29, 2023

My car needed a big repair and they worked with me through every step, made me comfortable, and made sure I had a vehicle to drive while my car was being repaired. Very pleased with this service depar More

by TRACYCOLBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Sharif also gets 5 stars!
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July 29, 2023

These are fifteen words about the dealership seven six five four three two one zero More

by MATT@SHODEEN.COM
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 29, 2023

Chris Kruger is not responding to my emails. I don’t have any problems with him but I want him to clarify why I cannot get my $500 deposit for an order. According to the agreement and ford motor More

by ZEAL_TAJPURIA
Recommend Dealer
No
Employees Worked With
Chris Krueger
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Hawk Ford of St. Charles responded

Good Morning, I have reached out to Chris and requested he email you today! I apologize for the delay! If I can assist you in any way, please let me know. My direct line is 630-584-1800 ext. 830; or you can email me at Jessica.Vida@hawkauto.com. Thank you, Jessica Vida, Manager Hawk Ford of St. Charles

July 27, 2023

On time and always professional service All work performed was completed in a timely manner More

by rft1701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 27, 2023

I like the Quick Lane but you advertise this as a "drop in" service and for the first time ever I tried just "dropping in" instead of making an appointment. They couldn't take my car unless I was willing More

by KRDENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Jul 31, 2023 -

Hawk Ford of St. Charles responded

Good Morning, Kenneth- Thank you for taking my call last week! As I mentioned on the phone, I apologize for your recent experience as Quick Lane does not require appointments. In the case we are at full capacity, we do offer appointments to avoid long wait times - our top priority is the customer experience and ensuring we keep Quick Lane services as quick as possible. I'll share the news with Connor - he will appreciate your kind words! Thank you for being a Hawk Customer, we appreciate your business! Jessica Vida, Manager Hawk Ford of St. Charles

July 27, 2023

Friendly, competent and professional, easy to schedule. Answered all my questions as well. Will schedule again. More

by mjhammer664
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
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July 27, 2023

Excellent - I had to leave my car an extra day and they were very accommodating. More

by SARAHNAYDENOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
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July 26, 2023

Great service performed in a timely manner and as cost effectively as possible. Also appreciated transportation that was provided. More

by JERRYWAGENKNECHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo
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