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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,862 Reviews

1,862 Reviews of Hawk Ford of St. Charles - Service Center

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July 29, 2023

These are fifteen words about the dealership seven six five four three two one zero More

by MATT@SHODEEN.COM
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2023

On time and always professional service All work performed was completed in a timely manner More

by rft1701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2023

Friendly, competent and professional, easy to schedule. Answered all my questions as well. Will schedule again. More

by mjhammer664
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
July 27, 2023

Excellent - I had to leave my car an extra day and they were very accommodating. More

by SARAHNAYDENOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
July 27, 2023

I like the Quick Lane but you advertise this as a "drop in" service and for the first time ever I tried just "dropping in" instead of making an appointment. They couldn't take my car unless I was willing More

by KRDENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Jul 31, 2023 -

Hawk Ford of St. Charles responded

Good Morning, Kenneth- Thank you for taking my call last week! As I mentioned on the phone, I apologize for your recent experience as Quick Lane does not require appointments. In the case we are at full capacity, we do offer appointments to avoid long wait times - our top priority is the customer experience and ensuring we keep Quick Lane services as quick as possible. I'll share the news with Connor - he will appreciate your kind words! Thank you for being a Hawk Customer, we appreciate your business! Jessica Vida, Manager Hawk Ford of St. Charles

July 26, 2023

Great service performed in a timely manner and as cost effectively as possible. Also appreciated transportation that was provided. More

by JERRYWAGENKNECHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo
July 26, 2023

Great service, fixed problem as promised. I had to go out of town and service department got me in immediately! More

by RICK.MENNELLA
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2023

Experience is always great at Hawk Ford. Very knowledgeable staff able to answer any questions I had. More

by KMAC195623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Donovan, Connor Brown
July 26, 2023

Connor was extremely helpful and professional. kept me informed of the progress of my vehicle, and had the tech look into a concern i had and solved that concern as well. Very pleased with the ser More

by PEZZUTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
July 25, 2023

Had what i wanted, responded quickly, didn't need to hunt for information, highly competent More

by no, you don't need this
Recommend Dealer
Yes
Employees Worked With
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikko Ponce
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