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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,862 Reviews
Call Service Center (630) 384-9905

1,862 Reviews of Hawk Ford of St. Charles - Service Center

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July 15, 2023

Kathy, Tony and Steve Donovan were very helpful during my visit. Thank you so much! More

by NJODSCHEIDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in service and Kathy service reception, Steve Donovan
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July 14, 2023

They’ve handled all the issues I’ve had quickly and efficiently. I’ve had excellent service. More

by GONEMOONIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marisa Case
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July 14, 2023

Connors a great guy ! !! The workers are slow and lazy which figures!!! But conner woke em up nice !!! Still love the place thx !!! Sorry i dont sugarcoat anything!!!! More

by PHILCARUSO57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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July 13, 2023

Steve did a great job, very professional. will look at buying my next vehicles from here due to the service dept. More

by BK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

July 13, 2023

I was a little disappointed having to wait 7 months for an engine and transmission replacement but it all worked out finally. More

by HOGERJN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case
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Jul 14, 2023 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

July 12, 2023

This has been a very solid dealership to work with from when I walk in the door to buy my new Ranger through all of the follow up appointments and regular maintenance visits. I'm a Ford Legacy customer and More

by BRUCEABEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Reckards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
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Jul 14, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for your wonderful response to the quality of service our staff provides! Thank you for your business, we appreciate you as a Hawk customer!

July 12, 2023

Love the video job is done quick excellent service was excellent Connor the advisor was great More

by MOLLY759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Jul 14, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for your wonderful response to the quality of service our staff provides! Thank you for your business, we appreciate you as a Hawk customer!

July 11, 2023

The service experience was very good. Easy to schedule, good communication, prompt and thorough service. The app was easy to use and the video summary of the service was a nice touch! More

by MZINI99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JUNI SAY
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Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you again for your business, we appreciate you as a Hawk customer!

July 11, 2023

Good service! ! My vehicle was returned at promised time. Worked with Jerry and Steve both very friendly and easy to work with. More

by DEKRUYFF82
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry in service, Steve Donovan
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Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

July 11, 2023

Steve always does a great job when I stop in no matter if I have an appointment or not! More

by CGODUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care! Thank you for your business, we appreciate you as a Hawk customer!

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