Hawk Ford of St. Charles - Service Center

The staff was very nice and knowledgeable. Time was as expected, not too long of a wait. Time was as expected, not too long of a wait. More

WORST CUSTOMER SERVICE AND REPAIR I HAVE EVER GOTTEN SINCE 1975 DOING BUISNESS WITH DEALERS SINCE 1975 DOING BUISNESS WITH DEALERS More

Very friendly, courteous and efficient. They quickly diagnosed my vehicle, effected repairs and returned it to me. Steve Staub is very good. They quickly diagnosed my vehicle, effected repairs and returned it to me. Steve Staub is very good. More

Hawk Ford did a great job in servicing my car. The work was done in a timely manner and I was kept well-informed throughout the process. Connor Brown did a great job as my service advisor. The work was done in a timely manner and I was kept well-informed throughout the process. Connor Brown did a great job as my service advisor. More

Waited 10 minutes when I first arrived. There were people around to help but just ignored me lost my part and shipped the wrong part (right vs left)- had to wait an extra two days Communi There were people around to help but just ignored me lost my part and shipped the wrong part (right vs left)- had to wait an extra two days Communication was not very good on delays and updates Super expensive for what was replaced and performed - I felt like I was taken advantage of at your dealership on line system is broke More

I love Hawk Ford! They always have room for me, and the high level of customer care is excellent! They always have room for me, and the high level of customer care is excellent! More

Steve was friendly, polite and professional. He answered all my questions with patience. Steve pointed out that I had a recall on my vehicle that I was not aware of. He made sure the recall was He answered all my questions with patience. Steve pointed out that I had a recall on my vehicle that I was not aware of. He made sure the recall was done. I greatly appreciated that. I also received a ride back and forth to the dealership which was very helpful. Thank you Steve and Janette for your great customer service! More

brought truck in for multiple things to get fixed they did do a decent job on getting things done on a timely manner.. did do a decent job on getting things done on a timely manner.. More

Steve was incredibly helpful and generous. He took the time to help me understand what was going on while maintaining patience and professionalism. He took the time to help me understand what was going on while maintaining patience and professionalism. More

Excellent job, quick service on the oil change that I needed to have. Very supportive and informative and answered the questions that I had. needed to have. Very supportive and informative and answered the questions that I had. More