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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,862 Reviews

1,862 Reviews of Hawk Ford of St. Charles - Service Center

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July 02, 2023

Good service, as usual. However, the same day I had service I received a recall notice in the mail - why wasn’t that addressed? Now I have to make a special trip to have tha More

by EDWARD.FOREMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hello, we appreciate you taking the time to leave us this feedback. Please contact Customer Care Manager, Jessica Vida at 630-584-1830 and we will do our best to make this better. We hope to hear from you soon.

July 02, 2023

Fast and professional service. I like that they use Ford Motorcraft oil and filters on my cars. More

by PMORRIS692
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Thank you again for your business, we appreciate you as a Hawk customer!

July 01, 2023

Great Customer Service. Conner and Frank Psyhogios were a pleasure to work with. They had extensive knowledge and were able to answer all my questions. More

by gus.vas
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care! Thank you for your business, we appreciate you as a Hawk customer!

June 30, 2023

Steve Staub has always provided excellent customer service. He is very knowledgeable, professional. and helpful. More

by OJURKIW
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

June 30, 2023

Steve Staub is easy to work with,explained what was wrong and why it happened and what they did to fix the problem, and did it in a timely f More

by lutzf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janette Calderon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

June 28, 2023

Hawk Ford did a great job servicing my Lincoln. They were very efficient and timely in returning the car. More

by JSHAW6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
June 28, 2023

Super easy to work with. Got a recall and some maintenance done. Will be back for my next service. More

by Matthew P
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Hawk Ford of St. Charles responded

Hi Matthew, we're happy to hear you had such a positive experience with our team! Thank you for your business, we appreciate you as a Hawk customer!

June 28, 2023

Outstanding customer service. Professional, friendly customer experience. I loved the video car assessment. Highly recommend this dealership. More

by RVICKERY0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Jul 17, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you so much for your positive comments about Hawk Ford of St. Charles. Thank you for your business, we appreciate you as a Hawk customer!

June 25, 2023

Very professional and knowledgeable about their vehicles. We’re helpful during the purchasing of the vehicle and also afterwards More

by BLAIROLEXA
Recommend Dealer
Yes
Employees Worked With
Andrew Munson
Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care! Thank you for your business, we appreciate you as a Hawk customer!

June 24, 2023

Steve Staub in service dept was friendly efficient and easy to work with. My service experience was a breeze because of him. He answered all my questions and was thorough. More

by MIAMALO56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly
Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you again for your business, we appreciate you as a Hawk customer!

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