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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,856 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,856 Reviews of Hawk Ford of St. Charles - Service Center
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Verified Customer
June 28, 2023
Super easy to work with. Got a recall and some maintenance done. Will be back for my next service. Got a recall and some maintenance done. Will be back for my next service. More
by Matthew P
Employees Worked With
June 24, 2023
Steve Staub in service dept was friendly efficient and easy to work with. My service experience was a breeze because of him. He answered all my questions and was thorough. easy to work with. My service experience was a breeze because of him. He answered all my questions and was thorough. More
by MIAMALO56
June 23, 2023
After leaving your shop I left the state for a funeral, in Ohio the skid plate under the car was coming off the car .we had to zip tie the plate back up to keep driving. The bolts were missing that hold up in Ohio the skid plate under the car was coming off the car .we had to zip tie the plate back up to keep driving. The bolts were missing that hold up the plate. We went to you before we left to make sure the car was safe. Clearly that was a mistake. More
by GSXRDAN70
Employees Worked With
June 23, 2023
Happy with Service,pich up time and drop off. Would like what services by Joe Cotton Ford? Would like what services by Joe Cotton Ford? More
by clesenmike
Employees Worked With
June 18, 2023
the service was amazing service tech was very nice thank you toney and molly for very thing they did a great job you toney and molly for very thing they did a great job More
by NANASANDY7
June 18, 2023
The service department was amazing! ! Went on a ride with a service technician to show them the concern I had with a noise coming from my Bronco. Then they took my vehicle in and diagnos ! Went on a ride with a service technician to show them the concern I had with a noise coming from my Bronco. Then they took my vehicle in and diagnosed the problem fairly quickly. Ordered my part and got me scheduled as soon as they could. Happy to say the problem was fixed and my Bronco is running great!! More
by DARIO2JR
Employees Worked With
June 18, 2023
The mobile service option to perform the repair on my vehicle was a great option that the dealer suggested. This is a convenient option for customers. vehicle was a great option that the dealer suggested. This is a convenient option for customers. More
by IONWARNER
Employees Worked With
Connor Brown
June 17, 2023
The scheduling needs to be addressed. I had a 1:15 appointment and at 2:30 I had to talk the the person at the desk to find out when my vehicle would get into the bay. I feel that I was m I had a 1:15 appointment and at 2:30 I had to talk the the person at the desk to find out when my vehicle would get into the bay. I feel that I was more than patient. Just to be clear, I don’t believe that it was the man at the desk fault. However, waiting an additional hour and fifteen minutes before being serviced is unacceptable. More
by DENNISKKENNEDY
Employees Worked With
