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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,867 Reviews
Call Service Center (630) 384-9905

1,867 Reviews of Hawk Ford of St. Charles - Service Center

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June 28, 2023

Hawk Ford did a great job servicing my Lincoln. They were very efficient and timely in returning the car. More

by JSHAW6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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June 28, 2023

Super easy to work with. Got a recall and some maintenance done. Will be back for my next service. More

by Matthew P
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Hawk Ford of St. Charles responded

Hi Matthew, we're happy to hear you had such a positive experience with our team! Thank you for your business, we appreciate you as a Hawk customer!

June 28, 2023

Outstanding customer service. Professional, friendly customer experience. I loved the video car assessment. Highly recommend this dealership. More

by RVICKERY0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Jul 17, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you so much for your positive comments about Hawk Ford of St. Charles. Thank you for your business, we appreciate you as a Hawk customer!

June 25, 2023

Very professional and knowledgeable about their vehicles. We’re helpful during the purchasing of the vehicle and also afterwards More

by BLAIROLEXA
Recommend Dealer
Yes
Employees Worked With
Andrew Munson
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Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care! Thank you for your business, we appreciate you as a Hawk customer!

June 24, 2023

Steve Staub in service dept was friendly efficient and easy to work with. My service experience was a breeze because of him. He answered all my questions and was thorough. More

by MIAMALO56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly
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Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you again for your business, we appreciate you as a Hawk customer!

June 23, 2023

After leaving your shop I left the state for a funeral, in Ohio the skid plate under the car was coming off the car .we had to zip tie the plate back up to keep driving. The bolts were missing that hold up More

by GSXRDAN70
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 23, 2023

Happy with Service,pich up time and drop off. Would like what services by Joe Cotton Ford? More

by clesenmike
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Josh Grant
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

June 18, 2023

The mobile service option to perform the repair on my vehicle was a great option that the dealer suggested. This is a convenient option for customers. More

by IONWARNER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

June 18, 2023

the service was amazing service tech was very nice thank you toney and molly for very thing they did a great job More

by NANASANDY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amalia Huerta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : tony and molly
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Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, we appreciate your feedback of our Staff's outstanding service! Thank you for your business, we appreciate you as a Hawk customer!

June 18, 2023

The service department was amazing! ! Went on a ride with a service technician to show them the concern I had with a noise coming from my Bronco. Then they took my vehicle in and diagnos More

by DARIO2JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

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