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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.7
1,886 Reviews
Call Service Center (630) 384-9905
Today: 7:00 AM - 5:00 PM Closed Now
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1,886 Reviews of Hawk Ford of St. Charles - Service Center

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July 12, 2023

Love the video job is done quick excellent service was excellent Connor the advisor was great More

by MOLLY759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Jul 14, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for your wonderful response to the quality of service our staff provides! Thank you for your business, we appreciate you as a Hawk customer!

July 11, 2023

The service experience was very good. Easy to schedule, good communication, prompt and thorough service. The app was easy to use and the video summary of the service was a nice touch! More

by MZINI99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JUNI SAY
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Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you again for your business, we appreciate you as a Hawk customer!

July 11, 2023

Good service! ! My vehicle was returned at promised time. Worked with Jerry and Steve both very friendly and easy to work with. More

by DEKRUYFF82
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry in service, Steve Donovan
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Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

July 11, 2023

Steve always does a great job when I stop in no matter if I have an appointment or not! More

by CGODUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care! Thank you for your business, we appreciate you as a Hawk customer!

July 09, 2023

The staff was very nice and knowledgeable. Time was as expected, not too long of a wait. More

by KAREN_VOGELSANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
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Jul 17, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

July 08, 2023

WORST CUSTOMER SERVICE AND REPAIR I HAVE EVER GOTTEN SINCE 1975 DOING BUISNESS WITH DEALERS More

by KOFLEET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hartgenbush
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Donovan
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Jul 12, 2023 -

Hawk Ford of St. Charles responded

Hi KO Fleet, We currently have the customers vehicle and are working directly through the customer on a solution for their vehicle. Jessica Vida, Manager Hawk Ford of St. Charles

July 07, 2023

Very friendly, courteous and efficient. They quickly diagnosed my vehicle, effected repairs and returned it to me. Steve Staub is very good. More

by GONEMOONIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your business, we appreciate you as a Hawk customer!

July 07, 2023

Hawk Ford did a great job in servicing my car. The work was done in a timely manner and I was kept well-informed throughout the process. Connor Brown did a great job as my service advisor. More

by JSHAW6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
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Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for your business, we appreciate you as a Hawk customer!

Jul 17, 2023 -

Hawk Ford of St. Charles responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 06, 2023

Waited 10 minutes when I first arrived. There were people around to help but just ignored me lost my part and shipped the wrong part (right vs left)- had to wait an extra two days Communi More

by DOUGJONESIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus Babalis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2023 -

Hawk Ford of St. Charles responded

Hi Doug, I apologize for the delay in getting you settled in. I know you spoke with Molly, our customer care agent, regarding that portion of your visit. I also apologize that the wrong part was shipped here - that does happen from time to time and I know how frustrating that can be. I will ensure that I share with our Advisor team the importance of communication - we always strive for complete customer satisfaction and communication is of utmost importance! I understand that certain parts are also more expensive than we often like - but I am ultimately glad that we were able to fix your Raptor. If we can assist you in the future, you can call myself or Molly direct at 630-584-1800, option 2 for Service. We are happy to help! Jessica Vida, Manager Hawk Ford of St. Charles

More
July 05, 2023

I love Hawk Ford! They always have room for me, and the high level of customer care is excellent! More

by Steve715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

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