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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,856 Reviews
Call Service Center (630) 384-9905

1,856 Reviews of Hawk Ford of St. Charles - Service Center

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June 17, 2023

Steve was great at communicating. Even when the news wasn’t great and they had to keep my car longer than expected. I’m the end their was a resolution to the issue I was having and I More

by michael_milmoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
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Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

June 16, 2023

We really like the Hawk Ford service team - each time we go there we always receive, the very best 5 start performance. Thank you Josh, Steve and Conner and everyone in the shop. More

by DHORNIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
Report | Print
Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care! Thank you for your business, we appreciate you as a Hawk customer!

June 16, 2023

They got the part installed very timely and also when asked they check my tire pressure because I thought one tire was not the same as the others on the tire gauge screen. Good work More

by HFBRILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

June 16, 2023

good. Good. Good good good good good good good good good good good good good More

by jsummerhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
Report | Print
Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for your business, we appreciate you as a Hawk customer!

June 16, 2023

great service and very easy to work with. the pick up and delivery was easy to schedule More

by BLUETEEBS14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Donovan
Report | Print
Jul 16, 2023 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

June 15, 2023

I was happy that the dealership was proactive, and followed up with me to get a recall done. Also that there was an option to have a mobile unit come out to my business and do the work in the parking More

by LAURASZADY
Recommend Dealer
Yes
Employees Worked With
Molly
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Jul 14, 2023 -

Hawk Ford of St. Charles responded

Hello, we are happy we could make your experience a positive one! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

June 13, 2023

Connor Brown is superior and does a fantastic job at communicating expectations. Hawk is a great place and trustworthy with your vehicle. More

by Kelly Disera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
June 13, 2023

Was treated nicely and got the work done in a timely manner. Any questions I had he tried or did help. More

by alexi86cz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
June 13, 2023

I was promptly greeted promptly and checked in. Steve Staub the service manager, kept me advised of my trucks issues. As usual the truck did not act up while there but he had it checked out through More

by dkoebele2181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 12, 2023

Gerardo did a fine job with my service. I will return in the future as needed. More

by SCOTTRSWANSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Sharif
Report | Print
Jun 17, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

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