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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,862 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,862 Reviews of Hawk Ford of St. Charles - Service Center
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June 23, 2023
After leaving your shop I left the state for a funeral, in Ohio the skid plate under the car was coming off the car .we had to zip tie the plate back up to keep driving. The bolts were missing that hold up in Ohio the skid plate under the car was coming off the car .we had to zip tie the plate back up to keep driving. The bolts were missing that hold up the plate. We went to you before we left to make sure the car was safe. Clearly that was a mistake. More
by GSXRDAN70
Verified CustomerEmployees Worked With
June 23, 2023
Happy with Service,pich up time and drop off. Would like what services by Joe Cotton Ford? Would like what services by Joe Cotton Ford? More
by clesenmike
Employees Worked With
June 18, 2023
The mobile service option to perform the repair on my vehicle was a great option that the dealer suggested. This is a convenient option for customers. vehicle was a great option that the dealer suggested. This is a convenient option for customers. More
by IONWARNER
Employees Worked With
Connor Brown
June 18, 2023
the service was amazing service tech was very nice thank you toney and molly for very thing they did a great job you toney and molly for very thing they did a great job More
by NANASANDY7
June 18, 2023
The service department was amazing! ! Went on a ride with a service technician to show them the concern I had with a noise coming from my Bronco. Then they took my vehicle in and diagnos ! Went on a ride with a service technician to show them the concern I had with a noise coming from my Bronco. Then they took my vehicle in and diagnosed the problem fairly quickly. Ordered my part and got me scheduled as soon as they could. Happy to say the problem was fixed and my Bronco is running great!! More
by DARIO2JR
Employees Worked With
June 17, 2023
The scheduling needs to be addressed. I had a 1:15 appointment and at 2:30 I had to talk the the person at the desk to find out when my vehicle would get into the bay. I feel that I was m I had a 1:15 appointment and at 2:30 I had to talk the the person at the desk to find out when my vehicle would get into the bay. I feel that I was more than patient. Just to be clear, I don’t believe that it was the man at the desk fault. However, waiting an additional hour and fifteen minutes before being serviced is unacceptable. More
by DENNISKKENNEDY
Employees Worked With
June 17, 2023
Steve was great at communicating. Even when the news wasn’t great and they had to keep my car longer than expected. I’m the end their was a resolution to the issue I was having and I Even when the news wasn’t great and they had to keep my car longer than expected. I’m the end their was a resolution to the issue I was having and I am very grateful to Steve and his team. More
by michael_milmoe
June 16, 2023
We really like the Hawk Ford service team - each time we go there we always receive, the very best 5 start performance. Thank you Josh, Steve and Conner and everyone in the shop. go there we always receive, the very best 5 start performance. Thank you Josh, Steve and Conner and everyone in the shop. More
by DHORNIK
June 16, 2023
good. Good. Good good good good good good good good good good good good good Good. Good good good good good good good good good good good good good More
by jsummerhill
June 16, 2023
They got the part installed very timely and also when asked they check my tire pressure because I thought one tire was not the same as the others on the tire gauge screen. Good work asked they check my tire pressure because I thought one tire was not the same as the others on the tire gauge screen. Good work More
by HFBRILL
Employees Worked With
Connor Brown
