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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,865 Reviews

1,865 Reviews of Hawk Ford of St. Charles - Service Center

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June 10, 2023

While the service center was extremely responsive and strived to rectify the issue with my explorer, they thought they fixed the issue, but they did not. More

by COSBORNE1618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry?
June 09, 2023

Very happy with the service department. Steve in service department was very helpful and kept me informed on what was going on. More

by MARCIN1
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Hawk Ford of St. Charles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your business, we appreciate you as a Hawk customer!

June 09, 2023

Didn’t have the best first experience here but Steve made the second one way better! More

by GIOVANNIEOCON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

June 09, 2023

Accurate and clean. I didn’t have any problems with the service. I made an appointment the day before but it would have been the same if I had just shown up. More

by msmith0218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Jun 12, 2023 -

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for your business, we appreciate you as a Hawk customer!

June 09, 2023

Service was fast courteous and well performed. They took care of problems and also informed me that my air filter needed replacing. More

by POLLESELJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Howard
Jun 12, 2023 -

Hawk Ford of St. Charles responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 09, 2023

Great job, I really appreciate the drop off shuttle, and pickup. And recommendations for services More

by TONIAROBINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Conner, Connor Brown
Jun 12, 2023 -

Hawk Ford of St. Charles responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 08, 2023

They provided an estimate of all service needs and fixed only the one I wanted. More

by RSMUDDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Hawk Ford of St. Charles responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 08, 2023

Very easy drive in service! Steve knows what he's doing and makes the process quick and painless More

by jeff_carpenter72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Hawk Ford of St. Charles responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

June 01, 2023

All great in every respect. See u all again very soon. Thanks much once again! More

by PAUL.DISPENSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Hawk Ford of St. Charles responded

Hello Paul, thank you for taking the time out of your day to tell us about your experience. At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care! Thank you for your business, we appreciate you as a Hawk customer!

June 01, 2023

Josh Grant had outstanding customer service. He was personable, helpful, and very knowledgeable! It was a joy to watch him interact with other customers, you can tell he really loves what he doe More

by TIFFANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Hawk Ford of St. Charles responded

Hi Tiffany, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your business, we appreciate you as a Hawk customer!

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