Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,874 Reviews
Call Service Center (630) 384-9905

1,874 Reviews of Hawk Ford of St. Charles - Service Center

Sort by
February 10, 2023

The service was great and fast the service manager Steve kept me informed through the whole process couldn't be happier More

by DHYMAN9140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Hawk Ford of St. Charles responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Hawk Ford of St. Charles for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

February 09, 2023

Eric was fantastic, thank you, Jenny Hunt We appreciate all aspects of his care, thank you More

by ARTFARM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Sakumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Munson
Report | Print
Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

February 09, 2023

Had an oil change service done and a wheel bearing replacement on our shop Explorer. Steve was great but the tech left his shoe covers & old service sticker on the passenger seat... no car wash. More

by JOSE.SANTILLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2023 -

Hawk Ford of St. Charles responded

Good Evening, my name is Jessica. I am one of the Managers at Hawk Ford of St. Charles. I'm glad to hear your experience with Steve was great and I apologize for the shoe covers and old service sticker being left in your passenger seat. The next time you are in the area, please stop by and ask for a complementary car wash! Mention my name, that I invited you in and we will get that complementary wash handled. If there is anything else I can do for you, please let me know! I look forward to seeing you soon! Jessica Vida, Manager Hawk Ford of St. Charles 630-584-1800 ext. 830

February 09, 2023

Only brought in the camper for an oil change. Asked to have the tires inflated up to the stated required amount-this wasn't done. While I have no proof the oil change was completed, the usage met More

by rauscrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Howard
Report | Print
Feb 09, 2023 -

Hawk Ford of St. Charles responded

Hi Robert, My name is Jessica, I am one of the Managers at Hawk Ford of St. Charles. I went ahead and talked with your Service Advisor- I apologize there were zero notes regarding your tire request however, the oil change was done and that is represented on the Repair Order. Please bring your vehicle back in when you have a chance and Brett will ensure you are taken care of and receive a copy of the Repair Order with the Vehicle Inspection when we check your tires. Thank you for bringing this to our attention, we appreciate you as a Hawk Customer and look forward to seeing you soon. Call me if I can help you in any way! Jessica Vida, Manager Hawk Ford of St. Charles 630-584-1800 ext. 830

Feb 10, 2023 -

rauscrd responded

Thank you. Brett is a very personable and capable service advisor. Probably someone in the shop simply forgot to take care of this. Thanks for your response.

February 09, 2023

Fantastic…very professional. great to deal with.Brett and Kathy really were great to deal with. More

by GWYPYSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Howard
Report | Print
Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

February 08, 2023

Oil change was done in a timely and efficient manner. I was taken right away even though I didn't have an appointment. More

by LATART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi Latart, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

February 07, 2023

Hawk ford is great! They always get me an appointment and are always honest and on time. More

by JDMILLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thank you for your business, we appreciate you as a Hawk customer!

February 07, 2023

Great experience ordering a new car. Got it much faster than expected. Great communication with salesman More

by EMILYLOVELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Munson, Monique Case
Report | Print
Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional questions about your vehicle, we will be more than happy to assist you! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

February 05, 2023

I really appreciated My service advisor Connor and the other employees at Hawk Ford were very friendly and attentive. I came in to get my tires filled with air, and they found a nail in my tire. I would’v More

by LAURASZADY
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

February 05, 2023

fast, quick service and even offered to look at another issue I brought up! they were knowledgable More

by aliciaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

1
...
75
76
77
...
188