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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,899 Reviews
Call Service Center (630) 384-9905

1,899 Reviews of Hawk Ford of St. Charles - Service Center

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March 03, 2023

The recall on my car seems to be fixed well. I asked the dealership to remove the my key feature on my car and they did not. After waiting for 4 hours I was extremely disappointed they couldn’t More

by AKRUIS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monique Case
Report | Print
Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi Alissa, Thank you for taking the time to talk with Monique a few minutes ago. We understand that we were able to deactivate the 'my key' last visit but it appears the issue has returned, so please call us at 630-584-1800, option 2 and we are happy to book a follow-up appointment to disconnect your 'my key' for you! If you have any additional questions, please call me directly. Jessica Vida, Manager Hawk Ford of St. Charles 630-584-1800 ext. 830

March 01, 2023

Had an appointment for an oil change. Took me right away and was finished in 45 minutes. Everything was great. Connor was very helpful. More

by DIANE.SIGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Mar 04, 2023 -

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

March 01, 2023

Since taking ownership Hawk Ford St. Charles has improved the overall appearance of the dealership. The presentation presented when checking in for service makes most feel confident More

by rft1701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2023 -

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 26, 2023

Good, quick service with consistent communication. Steve and team kept me up to date on timing, pricing and other options throughout the time they had my truck. More

by DAVIDLOBDELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case, Marisa Case
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Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

February 25, 2023

My service agent was responsive to my questions and service was completed in a reasonable timeframe. More

by DHMCCAUGHEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio
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Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

February 24, 2023

they get into the car with dirty clothes, don't put anything on the seat to protect it. I didn't like it More

by JAROSLAWVR6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Howard
Report | Print
February 24, 2023

Service rep Joe was a pleasure to work with my car was worked on very professionally.. More

by jbarsotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 23, 2023

I just came in for an oil change and They were quick and responsive and friendly good people to work with More

by Jake.horrell23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lily Bisbikis
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Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi Jake, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

February 23, 2023

The service was very friendly, but the dealer did not have the part I needed, so stay tuned for details. More

by FIMMING73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case
Report | Print
Mar 08, 2023 -

Hawk Ford of St. Charles responded

Hi Fred, I understand the vehicle is repaired and we are holding for one more evening to ensure it is good to go! Tomorrow morning, Monique will call you so we can arrange pick up. If any additional concerns arise, please contact me directly at the Dealership! We appreciate your business & look forward to seeing you soon. Jessica Vida, Manager Hawk Ford of St. Charles 630-584-1800 ext. 830

February 23, 2023

Connor was efficient, thorough, and knowledgeable. The work was done correctly and cleanly. The waiting area was comfortable. More

by MLUCATORTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Mar 03, 2023 -

Hawk Ford of St. Charles responded

Mlucatorto, thank you for taking the time to leave us your response to Connor's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

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