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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.7
1,885 Reviews
Call Service Center (630) 384-9905

1,885 Reviews of Hawk Ford of St. Charles - Service Center

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February 05, 2023

fast, quick service and even offered to look at another issue I brought up! they were knowledgable More

by aliciaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

February 04, 2023

Technician was very helpful and quick to check me for oil change service and windshield wiper change out. More

by BILLEE810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
February 04, 2023

Overall great experience with Hawk Ford service. They really seem to put the customer first! I will look to buy my next vehicle with them to continue the experience. More

by MCU82
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio
Report | Print
February 03, 2023

Fairly quick service for a walk in. Customer service is good as usual and pretty attentive. More

by drpj2393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

February 02, 2023

I liked the no pressure. .. that you get at other dealerships... I had to even ask for extras like the ceramic. Haven't used service dept yet... Wife is happy with her oil ch More

by DENNIS82
Recommend Dealer
Yes
Employees Worked With
Jeff Reckards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your business, we appreciate you as a Hawk customer!

February 02, 2023

Prompt courteous service. Attentive service writer. Had to bring back next day for adjustment & they accommodated. Very surprised delivery was not done by porters- rather they More

by LMAHANEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

February 01, 2023

Always an easy experience. Never any problems with the staff or the facility. I will return More

by STEPHENSONTOM269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

February 01, 2023

Service was extremely quick and setting an appointment was easy. I would definitely recommend servicing your vehicle here. However, the pricing online was misleading. When setting an appointment it says More

by alexd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
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Feb 06, 2023 -

Hawk Ford of St. Charles responded

Hi Alex, I apologize for any confusion caused while booking your online appointment. We have made necessary changes so that does not happen again. Thank you for letting us know & thank you for being a Hawk customer! Happy to hear everything else regarding the visit went smoothly! Jessica Vida, Manager Hawk Ford of St. Charles 630-584-1800 ext. 830

February 01, 2023

Very pleased with the advice I was given to replace my tires. Very happy with the service. More

by MARIAOWEN9874
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio
Report | Print
Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care! Thank you for your business, we appreciate you as a Hawk customer!

January 31, 2023

The service was great and kept updated in progress of the car, and friendly people More

by DUGGASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case
Report | Print
Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

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