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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,881 Reviews
Today:Open today 7:00 AM - 5:00 PM
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1,881 Reviews of Hawk Ford of St. Charles - Service Center
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August 25, 2022
I had a very pleasant experience the day I had service on my car. Steve was helpful and friendly. my car. Steve was helpful and friendly. More
by JSCHWD
Verified CustomerEmployees Worked With
August 24, 2022
Efficient and thorouhgh. The Service Desk was on point and most helpful. The look into the details of what is on Ford Recall and what is covered under Extended Warranty co The Service Desk was on point and most helpful. The look into the details of what is on Ford Recall and what is covered under Extended Warranty coverage. More
by ERIC_SMTH
Employees Worked With
August 24, 2022
Did not have me down for the appointment I made. Took longer to align the tires than it took to install them. My car was ready but had to wait an additional 45 minutes for PAPERWORK to be completed. Took longer to align the tires than it took to install them. My car was ready but had to wait an additional 45 minutes for PAPERWORK to be completed. More
by RNUXOLL
Employees Worked With
Connor Brown
August 24, 2022
There was a bit of a wait but I had great service. No complaints about my visit. No complaints about my visit. More
by MIZZIE78
Employees Worked With
August 21, 2022
Everything was fine. These reviews are to long and are annoying to meet your requirements These reviews are to long and are annoying to meet your requirements More
by FLAUTERER
Employees Worked With
August 21, 2022
Great friendly people, quick service, highly recommend! Everyone is awesome to work with! Thank You. Everyone is awesome to work with! Thank You. More
by S.STARS
August 15, 2022
Had two conversations over the phone with dealership (I have the names of who I spoke with) regarding a check of our car radio LED display and what it would cost to replacement the same car radio in my 201 have the names of who I spoke with) regarding a check of our car radio LED display and what it would cost to replacement the same car radio in my 2010 Ford Edge w/high mileage if we had to go that route. I even read from my written down script so I wouldn't miss anything. Again, twice confirmed that the price they were giving me over the phone to simply replace the same radio was "All In" to include final cost of all parts & labor as we aren't looking to spend a lot of money on this old / 3rd car of ours that barely gets driven. They quoted me $250, which is still ALOT more than what I could have gotten it done for by a third party. This exact same "used but working" radio on line can be purchased for $20. But due to time constraints on us, I decided to just get it done with Hawk Ford of St. Charles. I made an appt. & both my husband & I took off work to take the car in & drop it off. A few hrs later, I get a call that indeed I would need the radio replaced & all in it to replace it would be $497.42, pretty much double my quote over the phone. I spoke to several people there about this on the phone and then I drove over there in person. All said there was nothing they can do. Service manager apologized for the error and said he would speak to his staff? Needless to say, we are very disappointed with the service we received and certainly feel hesitant to ever do business of any kind with this dealership again. More
by mark.hayes1
Employees Worked With
Juan Guerrero
August 11, 2022
Great, knowledgeable service department. Steve, the manager, is awesome to work with! Can’t beat him! Steve, the manager, is awesome to work with! Can’t beat him! More
by KMAC195623
Employees Worked With
August 11, 2022
Service Department worked with me on drop off times that worked for me. Told me what they were going to do and did it.. I would highly recommend them. worked for me. Told me what they were going to do and did it.. I would highly recommend them. More
by SUPERYOOPER2001
Employees Worked With
Brett Howard
August 09, 2022
Jennifer in service was fantastic. I was able to get my Escape in and out quickly I was able to get my Escape in and out quickly More
by kb356
