Hawk Ford of St. Charles - Service Center

Clean waiting room and knowledgeable but they called me 3 times after my car was in the shop to tell me additional problems that my car had and to add to the price that I was quoted. As a single woman, I fe times after my car was in the shop to tell me additional problems that my car had and to add to the price that I was quoted. As a single woman, I felt like I had no option but to believe them and OK the procedures. There was no way to confirm that my car indeed had these issues and given the fact that I needed my car asap, I had no choice but to say go ahead. Once I got back to the dealership, I had to wait 20 minutes for the staff to find the paperwork on my car. Just little issues but wish they could have been avoided. More

Went in for a OGF and then had to get my lug nits replaced, due to some potential rusting issues. Took a tad longer than expected, but it got done. replaced, due to some potential rusting issues. Took a tad longer than expected, but it got done. More

Thank you for delving into my little intermittent condition once again, Steve and Monique. Ido appreciate it. condition once again, Steve and Monique. Ido appreciate it. More

I was very happy with the work completed on my car! We also had some questions about our warranty! The gentleman helped us and answered all of our questions! This is the third car that we purchased fro We also had some questions about our warranty! The gentleman helped us and answered all of our questions! This is the third car that we purchased from Hawk Ford! More

The dealership is very clean and bright. All of the employees are very kind. I did not feel pressured at. All of the employees are very kind. I did not feel pressured at. More

Helpful staff made sure that even though there was a mess up with the delivered tires I was taken care of up with the delivered tires I was taken care of More

I was very pleased with the professionalism and knowledge displayed by the service personnel and quicklub team. Chris in quicklub was especially helpful. displayed by the service personnel and quicklub team. Chris in quicklub was especially helpful. More

Great service and way above the rest of the dealerships I’ve been to in the past! They own your problem and go above and beyond to your satisfaction A++ in my book! Will come to Hawk whenever I need real I’ve been to in the past! They own your problem and go above and beyond to your satisfaction A++ in my book! Will come to Hawk whenever I need real service that you can’t get from other Ford Dealers! Thank You Hawk Ford! Courtesy service is A+ Also! More

Excellent service for taking me as a walk-in! Appreciated the recap of work needed. Appreciated the recap of work needed. More

I receive quality service from Hawk Ford and appreciate the patient and helpful explanations from the staff. the patient and helpful explanations from the staff. More