Hawthorne Chevrolet

I have no issue with the Service Dept. , all of the people there are professional. However they recently raised their prices. How can you charge $120 for an oil change, and that is without , all of the people there are professional. However they recently raised their prices. How can you charge $120 for an oil change, and that is without a tire rotation. I had a $20 coupon from GM towards an oil change. I was told it would cost more if I used the coupon, which made no sense. They now charge a fee if you use a credit card, which they never did before. I'll have to rethink going back there for service. I've leased at least six cars from there. There is new ownership at this dealership, which might explain the increase in prices. Not the same dealership any more. More

This is 2nd equinox I have bought here. Great experience both times. Same with service dept. Great experience both times. Same with service dept. More

If I could give them a zero I would. Do not buy from them! I searched a long time for a vehicle and I finally found one I really wanted but it was out of state. I bought it on May 7, 202 Do not buy from them! I searched a long time for a vehicle and I finally found one I really wanted but it was out of state. I bought it on May 7, 2025. My dad picked it up for me. The salesman gave me out-the-door price, but when I got all of my documents it was $2,000 more because the financial person sold my dad more items. I was the one buying the vehicle, and I didn’t agree with that. I got my vehicle home and after 2 weeks of driving it, the transmission went out. I called the salesperson and he acted like they wouldn’t do anything about it. Then I emailed them and brought up Lemon Law. He said since it is registered in a different state, the New Jersey Lemon Law wouldn’t apply, but he agreed to fix the transmission. Meanwhile, I took it to a transmission shop who said they don’t work on 10-speed transmissions. I then took it to one of our local Ford dealerships who informed me that it needed a new transmission and that the sunroof was broken. They gave me a quote for the transmission and sunroof. I called this dealership back and they told me to ship the vehicle to them. I paid $700 for it to be shipped back to them on June 7, 2025. I called on June 12, 2025, to get an update on it and the salesman went off on me and told me, “I told you not to take it to someone else” and screamed the whole time. I was so upset. Why would any salesman treat a person like this? So after that I had my father call to check it. On July 9, 2025, I was informed that it was finally done. However, they only rebuilt the transmission and not the sunroof. The salesman told us it was a new transmission. I paid $642 for the vehicle to be shipped back and now have to have someone fix the sunroof. After all that, I finally received my plates on August 29, 2025 from this company. My advice is, don’t ever buy from them unless you can have a trusted mechanic go over every detail of the vehicle before signing paperwork! More

Ease of getting an appointment and when you pull in to the service area there is no waiting. Service agents are right there to assist. the service area there is no waiting. Service agents are right there to assist. More

For service specifically, service is always accommodating. Service communicates well while car is in for service. accommodating. Service communicates well while car is in for service. More

Horrible response time. I've called several times and haven't received a call back to fix the issue I've called several times and haven't received a call back to fix the issue More

Great guy and very helpful an honest and fully knowledgeable about the car industry will always buy from him knowledgeable about the car industry will always buy from him More

Hawthorne Chevy always helpful and efficient. Maynor was great! So kind and helpful!..He made a stressful situation less stressful by keeping us in the loop every step of the way. He made sure w Maynor was great! So kind and helpful!..He made a stressful situation less stressful by keeping us in the loop every step of the way. He made sure we got a loaner car ASAP...we deeply appreciated his candor thru out this process! Thanks to all in the Service Dept who got our car up and running again! More

We walked in to be greeted by your friendly staff. The showroom is beautiful. We met our Sales Professional, Jeremy Galan, who, from that point, made the buying experience a pleasure! He answered o The showroom is beautiful. We met our Sales Professional, Jeremy Galan, who, from that point, made the buying experience a pleasure! He answered our questions, explained the vehicle we were interested in, and he gave us time to explore the vehicle so my husband and I could discuss our thoughts. We purchased the vehicle and Jeremy made it a breeze! We also met with Rich in finance. Rich was just as comfortable to work with. We never felt any pressure throughout the whole experience! Many thanks to Jeremy, Rich and the Hawthorne Chevrolet Team!! We love our new Traverse! More