I don’t know about anyone else, but when I have to shop for a new car or truck, I brace myself for a potentially unpleasant experience: Overly aggressive salespeople, the finance person pushing hard for the extended warranty that I just have to have, to the hours and hours of waiting. This was not the case with the team at Hawthorne Chevrolet.
As a member of Sams Club, I took advantage of their auto buying program so that I could receive a few online quotes from several dealerships. Hawthorne quoted me the best price for the Chevrolet Trax in the trim I was interested in. Shortly after, I received an email from Tomiki, one of the internet specialists. Once I expressed interest in coming down, she called to set up an appointment.
At the dealership, I met Tomiki who introduced me to my salesman, John Dingertopadre. I really like the idea that everyone has a specific role during the sales experience. It’s an extremely efficient way of doing business.
John and Tomiki worked well together as a team. They were very nice and seemed genuine. It was a busy day at the dealership and they were more concerned with my time and the level of service I receiving than I was.
I came prepared with a quote which John and the manager honored immediately. They also gave me a fair deal on the trade.
I then met with Rich from finance. Yet again, I was pleasantly surprised. Rich went over my extended warranty options, which I declined and we moved on to the next order of business, signing my contracts.
John helped me move my belongings from my trade into my new vehicle and let me know again, that if I needed anything or had questions, to please call him.
I would not hesitate to send my friends and family to Hawthorne Chevrolet for their new or used car or truck. It’s was a positive experience from start to finish.