Hawthorne Chevrolet

I’m not happy with the experience I received two weeks ago. I took my certified truck to get service, I had an issue with my back tires and I was told there was nothing wrong with the truck. I asked the s ago. I took my certified truck to get service, I had an issue with my back tires and I was told there was nothing wrong with the truck. I asked the service manager who took care of my appointment to send me an email stating the service department didn’t find anything wrong. The problem is still their and I haven’t received an email or any follow up. Since I purchased the truck I ask the salesman to get me the vehicle manual that was missing from when I got the truck and I was promised that I would get it in the mail and I haven’t received it. I called the office and got no response from my request. Overall my experience has been horrible, the lack of communication and service is extremely upsetting. More

Fit me in quick when I was leaving a big trip. just had an oil change but they were nice and professional! Would definitely recommend them to both GMC and Chevy autos. an oil change but they were nice and professional! Would definitely recommend them to both GMC and Chevy autos. More

My 2018 Equinox is well taken care of at Hawthorne Chevrolet. It's easy to schedule service online. The waiting area is super clean and comfortable. My oil change and tire rotation were done in under Chevrolet. It's easy to schedule service online. The waiting area is super clean and comfortable. My oil change and tire rotation were done in under an hour. Everyone is very friendly and helpful. More

Service was quick and as usual there were no problems.It was a sunny day with a light breeze and no rain so the wait was tolerable. was a sunny day with a light breeze and no rain so the wait was tolerable. More

The dealership is ok. GM failure to provide the needed part for 3weeks now is not. Casts doubt on a purchase of a GM product in the future.. part for 3weeks now is not. Casts doubt on a purchase of a GM product in the future.. More

They make an effort to satisfy the customer and are very accommodating. Corrected the brake problem with my car and I am confident that the work done was of high quality. You will pay top dollar but will accommodating. Corrected the brake problem with my car and I am confident that the work done was of high quality. You will pay top dollar but will be satisfied. More

I received prompt and courteous service from Greg at Hawthorne Chevrolet. The service group was able to fix the acceleration problem with my car the same day. Very happy with the service there. Hawthorne Chevrolet. The service group was able to fix the acceleration problem with my car the same day. Very happy with the service there. More

JR maintained a ton of patience with me during the process of purchasing a vehicle. I leased with him a few years prior and I had many questions during my lease end year. He never failed to communicat process of purchasing a vehicle. I leased with him a few years prior and I had many questions during my lease end year. He never failed to communicate in a timely manner. The customer service from JR in the sales department is superb. Really pleased with my experience and looking forward to continuing working with Hawthorne Chevy! More

Very clean shop, polite and helpful staff. Good communication with the customer. Have very quick turnaround with most work. Very open about costs and warenty information. communication with the customer. Have very quick turnaround with most work. Very open about costs and warenty information. More

Friendly, professional and efficient.There no hassles Friendly, professional and efficient. There no hassles or surprises when we picked Up the car. I got everything I wanted in/on the car and wit Friendly, professional and efficient. There no hassles or surprises when we picked Up the car. I got everything I wanted in/on the car and with a reasonable price. More