Hawthorne Chevrolet

Amazing service! Amazing treatment! From the moment you walk in the service center of Hawthorne Chevrolet, they treat you like you are part of their family! And that’s done with lots of From the moment you walk in the service center of Hawthorne Chevrolet, they treat you like you are part of their family! And that’s done with lots of respect and professionalism! More

Where do I begin We made appt explaining we need our suburban over the weekend, as we have 4 children and the only vehicle we own that can fit our family. We were conf We made appt explaining we need our suburban over the weekend, as we have 4 children and the only vehicle we own that can fit our family. We were confirmed that we would have the car back by the weekend. Friday afternoon we were told to the car was ready and to come get it. During the ride home we noticed the A/C was not fixed. We called the service center and told to bring the car back. Which we did..the service rep said he could not explain why the a/c was not fixed and they would need the car again. I informed the service rep we were promised the car would be returned by the weekend and we needed a loaner vehicle to accommodate our family. We were told they had no loaners available or could not provide us a vehicle. I’m not sure your service department has loaner cars...as we have never been given one. This morning we were notified that the car was in fact never repaired, although the paperwork stated it was fixed. We were told that the car needed to stay at the dealership to wait for the technician. Now here we are on a beautiful Saturday afternoon and my family has to sit in the house as we cannot leave. This level of service is unacceptable. Besides the time and frustration, we have had to pay babysitters to watch our kids to make multiple trips to your dealership. we are ready to purchase a new vehicle today, however we will NOT be doing that at your dealership. Besides this terrible service experience, we have made multiple attempts to deal with your sale department to discuss our new vehicle options. All of which has been ignored. More

almost home Always had great service and was treated respectfully. Waiting room is clean and chairs are comfortable coffee machine offers nice selection and the f Always had great service and was treated respectfully. Waiting room is clean and chairs are comfortable coffee machine offers nice selection and the free Wi-Fi strong signal More

Great service ! Was reccomended by some friends who just bought a car here. Service was great, everything was nice quick and easy. Gary was great at staying in touch Was reccomended by some friends who just bought a car here. Service was great, everything was nice quick and easy. Gary was great at staying in touch and keeping us updated on what was going on with the process of buying my car. Would recommend ! More

Excellent customer service Mike Rivera and Steve Kochan - the best. I will always go to them. DeSimone from sales...great to work with. They all make you a priority. Mike Rivera and Steve Kochan - the best. I will always go to them. DeSimone from sales...great to work with. They all make you a priority. More

Service Review Once again the service from Hawthorne Chevrolet and Mike have been excellent. They find the problem, text me the problem and the cost as well as the t Once again the service from Hawthorne Chevrolet and Mike have been excellent. They find the problem, text me the problem and the cost as well as the time needed for the repair. More

Easy going friendly atmosphere Very happy and pleased with my first service appointment. The staff was friendly and my vehicle was serviced quick. Look forward to bringing my vehicl Very happy and pleased with my first service appointment. The staff was friendly and my vehicle was serviced quick. Look forward to bringing my vehicle back for service in the future. More

Very organized & comfortable accommodations in the waiting Everyone was very courteous & helpful! Explained what was being done & asked if I needed anything. The waiting area was very comfortable and bright an Everyone was very courteous & helpful! Explained what was being done & asked if I needed anything. The waiting area was very comfortable and bright and the wait time was what they said it would be. More

Excellent dealership This is the third equinox I leased from Hawthorne Chevrolet. Excellent dealership. Third time with the same salesman also, J R Grey. Always helpful an This is the third equinox I leased from Hawthorne Chevrolet. Excellent dealership. Third time with the same salesman also, J R Grey. Always helpful and willing to work with you. I would give him the highest rating. More

Clean friendly on time. Very happy. Answered my questions an Clean friendly and professional. Everyone was helpful and my questions were answered. I would definitely recommend this dealership for new used or lea Clean friendly and professional. Everyone was helpful and my questions were answered. I would definitely recommend this dealership for new used or leased cars. Very happy here. More