Hawthorne Chevrolet

Exceeded Expectations Coming from a family with extensive experience in the car business, I'm generally aware of how dealerships can be run (for both good and bad)... in ma Coming from a family with extensive experience in the car business, I'm generally aware of how dealerships can be run (for both good and bad)... in many cases, I know individuals in a particular dealership, so trust not an issue. This was my first interaction with both Hawthorne Chevrolet, as well as our Sales Consultant, Keith Potash. 90% of my dealings with with Keith, and all along the way, he was a class act. Very professional, and understood the needs of my wife and my. Every time we spoke, texted or emailed, he gained my trust. We wound up working out a deal on a 2015 Certified Pre-Owned Chevy Traverse that was the exact vehicle my wife needed for us and our 4 kids.... they did all the pre-delivery tweaks we required (including some touch ups and new tires), and Keith personally paid for the touch up paint (left for us to take home) out of pocket. We got what I felt was a very good value, with only a few short rounds of negotiation, and very little pressure from Keith or the extended team. Delivery process was smooth and quick. I leased my previous 4 vehicles from another dealer, but will happily give Keith and Hawthorne the chance to continue to earn my business when my lease is up in July, and for my future car needs. Happy to recommend them to friends and family! More

Sell representative was great,apleast experience Great experience the time was less than 1 hour from beginning to end it was also my daughter first car I brought for her so that was nice Great experience the time was less than 1 hour from beginning to end it was also my daughter first car I brought for her so that was nice More

Service for lift for rear hatch I was able to have the mechanism for the rear hatch on the Traverse scheduled and repaired expeditiously. The estimate was accurate and lower than exp I was able to have the mechanism for the rear hatch on the Traverse scheduled and repaired expeditiously. The estimate was accurate and lower than expected. I asked to have the mechanism for a rear window checked as well. The problem was readily diagnosed and a simple electrical was performed instead of an expensive window motor/mechanical repair. The process was done in half a day while I ran errands. More

Great service Everyone was very helpful and took care of the problem A loaner car was offered until my car was going to be ready. Everything was done on schedule Everyone was very helpful and took care of the problem A loaner car was offered until my car was going to be ready. Everything was done on schedule More

Great service! Hawthorne Chevy provides great service to my vehicles at a good value. All appointments have been on time. Everyone there is friendly and provides a w Hawthorne Chevy provides great service to my vehicles at a good value. All appointments have been on time. Everyone there is friendly and provides a wonderful customer experience. More

Noise problem Dashboard noise was not fixed but manager and service tech Mike went out of way to detect Mike even took truck to try ito heat in morning in cold. Bac Dashboard noise was not fixed but manager and service tech Mike went out of way to detect Mike even took truck to try ito heat in morning in cold. Back end noise fixed. Manager was on top of bulletin very glad since we had a prior problem where bulletin was missed More

18 month service The staff is always friendly, from confirming service over the phone to the actual service appointment. The waiting area is comfortable, as always. Th The staff is always friendly, from confirming service over the phone to the actual service appointment. The waiting area is comfortable, as always. The appointment was faster than expected, which was a pleasant surprise! More

Great service Schumacher is a joke, my salesman was on the money along with Mr. Mayes. At Hawthorne, they were very professional and Mike the service manager was a Schumacher is a joke, my salesman was on the money along with Mr. Mayes. At Hawthorne, they were very professional and Mike the service manager was a great help and a good guy More

customer service The service department has Excellent customer service. Would definitely recommend to friends and family hawthorne chevy service department and all of The service department has Excellent customer service. Would definitely recommend to friends and family hawthorne chevy service department and all of the dealership as well. More

Trax Lease This was our second time working with Dennis Johnson and he was great both times. We love the Trax, it’s a great size and is fun to drive. This was our second time working with Dennis Johnson and he was great both times. We love the Trax, it’s a great size and is fun to drive. More