Hawthorne Chevrolet

Takes Customer Service to a whole new level! I can't say enough about how Keith helped me get the truck I wanted. I didn't know going into it I was looking for a needle in a haystack but Keith f I can't say enough about how Keith helped me get the truck I wanted. I didn't know going into it I was looking for a needle in a haystack but Keith found the exact truck I wanted and then made sure I got a payment I could afford. Easy to communicate with and very knowledgeable about the products he's selling. He's a perfect fit to Hawthorne Chevys decades of customer satisfaction! Thanks Keith! More

My worst car buying / leasing experience - ever! After leasing our 2019 Equinox, we received a rather ironic "Completely Satisfied" request from our salesman ... I was so moved by the request that I After leasing our 2019 Equinox, we received a rather ironic "Completely Satisfied" request from our salesman ... I was so moved by the request that I took the time to fire off a two- page synopsis of the horrible experience we had to the stores General Sales Manager - Steve J Barna ... In my synopsis, I outlined all the instances in which the salesman's inexplicably absurd behavior left us dumbfounded ... We patiently awaited Mr. Barna's reply so that we could inform him of the complete facts and circumstances surrounding our bones of contention, only to receive the proverbial, "we always look to improve from customer feedback"... At no time did Mr. Barna request to know further details ... I immediately replied "Not Completely Satisfied" and never heard from Mr. Barna again ... In addition, on two occasions, I requested a meeting "to discuss the discount quotes made by the salesman that never materialized" ... I also wanted to discuss with them the "theft insurance" that we unwittingly signed up for ... Again, we never heard from the dealership ... It would seem that Mr. Barna takes these satisfaction surveys as seriously as his salespeople ... Buyer beware! More

It was a great experience: bumper to bumper I was in the market for a CPO or nearly new Chevy Silverado. I called up and the person on the phone was very pleasant and made an appointment to see I was in the market for a CPO or nearly new Chevy Silverado. I called up and the person on the phone was very pleasant and made an appointment to see a specific truck which I had liked on Carfax. When I arrived the car was clean, ready and warmed up and ready to take for a test drive. JR was extremely helpful in showing us the truck its features, and all our other options. When I said I wanted to consider other possibilities, he was very willing to help. He suggested a demo truck that they were selling and the possibility of a lease. All of this was done professionally and without any pressure. In the end I went with the truck that I saw online. The entire process was very well taken care of thank you JR for a great experience More

Honest salesman Keith was upfront and friendly and just so down to earth that I was very comfortable speaking to him and everyone that was involved in the negotiation Keith was upfront and friendly and just so down to earth that I was very comfortable speaking to him and everyone that was involved in the negotiations. More

We were buying a used car for our daughter's college commute Our Salesman, John Decrocker, was incredibly professional, thorough and friendly. My father had passed during the shopping / buying process and John Our Salesman, John Decrocker, was incredibly professional, thorough and friendly. My father had passed during the shopping / buying process and John worked with us and was sensitive to our schedule. It never felt like a pressured environment and, while we did discuss other opportunities, he never pushed or forced any trade-up strategy once we told him we had decided. Paying for the car was the easiest, cleanest, most transparent process we had ever encountered. John Decrocker was a five-star asset in our car search and Hawthorne Chevrolet we be the first place we visit during our next car search. I couldn't provide a higher recommendation! More

Customer service The service I received at Hawthorne Chevy was superb. They are very kind and patient, and demonstrate that they not only care about making money but t The service I received at Hawthorne Chevy was superb. They are very kind and patient, and demonstrate that they not only care about making money but that customers are their top priority. More

Fair and very helpful I explain my problem with Mike and he worked with me to get my truck fixed and back on the road. Fair and knowledgeable about my problem. I explain my problem with Mike and he worked with me to get my truck fixed and back on the road. Fair and knowledgeable about my problem. More

Best car buying experience I’ve purchased two cars from Hawthorne and have recommended them to my family and friends. They make the car buying process very easy, good people to I’ve purchased two cars from Hawthorne and have recommended them to my family and friends. They make the car buying process very easy, good people to work with. More

Good service for a lease deal Overall good experience with leasing a new vehicle. The prices were competitive. Wish they would have taken care of returning my old lease but was tol Overall good experience with leasing a new vehicle. The prices were competitive. Wish they would have taken care of returning my old lease but was told that is no longer allowed. More

2017 Cruze Purchase Absolutely the best experience purchasing my daughter's first car. Sales person was excellent, honest and made the process for go smoothly. Financing Absolutely the best experience purchasing my daughter's first car. Sales person was excellent, honest and made the process for go smoothly. Financing person was great! Would definitely consider another purchase from Hawthorne Chevy after this experience. More