Hawthorne Chevrolet

Stress Free!!! Went in for an oil change and everything went smoothly. My service writer Mike was knowledgable and friendly. Very comfortable waiting area and grea Went in for an oil change and everything went smoothly. My service writer Mike was knowledgable and friendly. Very comfortable waiting area and great coffee, More

Very helpfull and polite. Helped us a great deal. Bobby was a blessing. He listened to what our needs and financial status. He didn't push us to look at something not in our price range. He went out Bobby was a blessing. He listened to what our needs and financial status. He didn't push us to look at something not in our price range. He went out of he way to get us what we needed and wanted. We are very happy with the choice we made. Will suggest to our friends. Thank you. More

Outstanding Service Bobby Madden was honest, attentive and very helpful throughout the whole process. I got a great deal on my 2015 GMC Terrain with the chrome package. T Bobby Madden was honest, attentive and very helpful throughout the whole process. I got a great deal on my 2015 GMC Terrain with the chrome package. Thank you! More

Easy to work with dealer Had a great experience at Hawthorne Chevy. From sales to finance, everyone was very professional at all of my needs were met. I highly recommend you a Had a great experience at Hawthorne Chevy. From sales to finance, everyone was very professional at all of my needs were met. I highly recommend you ask for Bob Whetham. Great salesman and easy person to work with. Thanks! More

Excellent Service I was there late @6:45, still was attended by the crew. Once I decided to buy the Equinox, the entire process was completed and the crew waited to get I was there late @6:45, still was attended by the crew. Once I decided to buy the Equinox, the entire process was completed and the crew waited to get it done. More

Why People Are Suspicious About Car Dealerships On 04/25 /18 I brought our car in to have the oil changed and tires rotated. I told Brooke Geyer that I would wait and was told it would take an hour On 04/25 /18 I brought our car in to have the oil changed and tires rotated. I told Brooke Geyer that I would wait and was told it would take an hour to an hour and a half okay. After an hour and a half Brooke came for me and told me our car was ready. Iwas also told l had a leak in the oul pan which would be covered by the warranty. I did not tell her the car has a oil leak as invoice #CVCS534375 states. I asked why did she not inform me of this before changing my oil and filter since l now had to bring it back the next day to have the oil pan fixed, after waiting an hour and a half. Also if the oil pan had to be fixed the oil that lm paying for is just going to be drained. I was also told it could not be done that day because it was to late. Her reasons made no sense to me but then I’m not a mechanic and neither is she. I also spoke to l believe Joe Decangj a grey haired gentleman who told me he could save the oil for me. I left paid $56.26 invoice #CVCS5343322 and had to bring the car back the next day to have the oil leak fixed along with another oil and filter change Guess HAWTHORNE CHEVROLET FELT THIS WAY THEY COULD GET PAID TWICE FOR PART OF THE JOBS. More

The deal was quick and easy. JR Gray was very helpful. He agreed to transport my new vehicle to Highland Park, NJ so that the hand controls could be installed. He was open regar JR Gray was very helpful. He agreed to transport my new vehicle to Highland Park, NJ so that the hand controls could be installed. He was open regarding all issues that I had. I would highly recommend JR to anyone interested in a Chevrolet. More

Poor customer service We brought our car in several times over the years about the Eco button spontaneously going on and off during driving. This problem is easily reproduc We brought our car in several times over the years about the Eco button spontaneously going on and off during driving. This problem is easily reproduced. Every time we brought the car in, we were told the service technician could not reproduce the problem. After years and years of this happening, finally the check engine light went on and the code showed it was related to the Eco button. When I spoke with Steve on Friday, there was no mention that a diagnostic fee would be charged. All of a sudden on Saturday (after not looking at the car earlier in the day and saying they were too busy to work on the car), there will be a diagnostic fee if we want them to look into the Eco button. This problem started soon after we bought the car years ago, but now that they can see the problem finally, nothing will be covered under warranty. We asked for a call back from Joe Decangi (service manager) on Monday but no callback happened. Hopefully this review will lead to at least a phone call. Very poor customer service for a service center always asking for 5 star reviews. More

Easy purchase The easiest time I had purchasing a new car. Bobby Madden was excellent . He explained everything thoroughly and took care of all my concerns. Having The easiest time I had purchasing a new car. Bobby Madden was excellent . He explained everything thoroughly and took care of all my concerns. Having dealt with him before, I wouldn't work with anyone else. More

Great service The service department works with my schedule, and doesn't sell services that are not needed. Everyone that I have dealt with has been wonderful. The service department works with my schedule, and doesn't sell services that are not needed. Everyone that I have dealt with has been wonderful. More