Hawthorne Chevrolet

Lie upon lie, avoid this place Worst experience with sales rep Tom Verheck, used car manager Luis Pacheco, and finance manager. Was promised $1000 off, they would purchase my lease, Worst experience with sales rep Tom Verheck, used car manager Luis Pacheco, and finance manager. Was promised $1000 off, they would purchase my lease, my suburban was a Certified used with extended protection. None of that was true! They took my lease in as an early return leaving me to pay wear and tear now. They never gave me the $1000 off Luis Pacheco promised as he claimed Steve the owner told to give me. My sales rep completely misrepresented the entire deal and never ensured my vehicle was certified. In fact he told me to certify it would cost me $500 but they could wave it because I know the owner. GM said that was wrong because any car marked as CPO must be inspected before it is certified and it is at no cost to you. I had to take a day off to drop off my vehicle and lost it for a day to have the CPO processed as it should have been when the dealership took in the vehicle initially. The sales rep then never ensured I had two keys until I asked, he never activated my on star, Sirius radio, or signed the CPO documents. The finance guy admitted telling me he was factoring the $1000 off but still can’t show me where it came off. The sales rep doesn’t stand by his promises to make the lease go away, then they couldn’t figure out if the vehicle actually was certified even though it showed up on the GM website and their website as a CPO vehicle. Not to mention the vehicle was never cleaned on inside because as I pointed out to the sales rep and later a manager named Ryan the seat had nail polish stain and a popped stitch on seat. I only went to this place because the owner Steve Barna Sr. Is a friend of a family member and I spoke to him at her birthday party. He shook my hand when I came in and said they would take of me and he selected the sales rep who screwed me and introduced me to Luis the used car lot manager who promised me $1000 off to make the deal. Little did I know that no body actually respects the owner enough to follow through and make his customers happy. I will never advise anyone to visit this place. More

Quick and freindly I am a loyal hawthorne chevy customer. I buy all my cars there get get them serviced there too. I recommend friends to Hawthorne chevy all the tim I am a loyal hawthorne chevy customer. I buy all my cars there get get them serviced there too. I recommend friends to Hawthorne chevy all the time. More

"Quick and freindly" I am a loyal hawthorne chevy customer. I buy all my cars there get get them serviced there too. I got my first Chevy from Hawthorne Chevrolet. I am a loyal hawthorne chevy customer. I buy all my cars there get get them serviced there too. I got my first Chevy from Hawthorne Chevrolet. More

Friendly helpful and very efficient Dealership was very clean, Salesman were very helpful and knowledgeable, overall experience was pleasant. Would recommend dealer to others. Also very Dealership was very clean, Salesman were very helpful and knowledgeable, overall experience was pleasant. Would recommend dealer to others. Also very knowledgeable and conveniently located More

Terrific experience Buying a car is a difficult experience at best but the people at Hawthorne Chevrolet made this easy,professional and a gratifying experience Thanks Buying a car is a difficult experience at best but the people at Hawthorne Chevrolet made this easy,professional and a gratifying experience Thanks for making car buying this pleasurable More

To the point I found the dealership to be a no-mess around place. they gave me rice that was reasonable and we moved forward with no hassles. I found the dealership to be a no-mess around place. they gave me rice that was reasonable and we moved forward with no hassles. More

Great overall experience. Great car buying experience. Prior to visiting Hawthorne, car shopping was a task I absolutely dreaded. I decided to try Hawthorne since I used them Great car buying experience. Prior to visiting Hawthorne, car shopping was a task I absolutely dreaded. I decided to try Hawthorne since I used them for service. Going forward, I won’t buy a car anywhere else. Mind you, this is probably about the 23rd car transaction I have had. Gary, my salesman, was a gentlemen in every regard. Patient, understanding, listened to what I wanted (rather than what he wanted to sell me), and most important, he was upfront and honest. I didn’t get any of the typical sales talk and none of the typical back and forth when it came to pricing. His very first number was lower than other dealerships. There was no back and forth with “the sales manager”... no nonsense and no pressure. We closed a deal within a very short time and I returned for my new Tahoe the next day. John in the Parts Dept knew everything about the truck and the accessories to order. His knowledge about the GM/Chevy product line was incredible. He was polite, a true gentlemen, and a pleasure to deal with. Bottom line...the sales, service, and parts staff are second to none. I had an incredible experience and I highly recommend Hawthorne. I won’t buy or service cars anywhere else in the future. More

ALWAYS THE BEST Best dealer awesome customer service, we just purchased our 3rd Chevy all from the same dealer and same sales rep. We love coming here, we always feel Best dealer awesome customer service, we just purchased our 3rd Chevy all from the same dealer and same sales rep. We love coming here, we always feel appreciated and alwayd get the best deals. From the moment we get in to the moment we get our new car and coming back for oil change and service the experience is just great. Im pretty sure the whole team is awesome but we personally been dealing with JR for a couple of year and he is just the best. Always try to work with us, gives us the best car based on what we need and our budge and of course the greatest deal. Highly recommended. More

Great people to do business with. I would encourage anyone looking for a vehicle, to contact Hawthorne Chevy first. They are professional, knowledgeable , and helpful on every way. I would encourage anyone looking for a vehicle, to contact Hawthorne Chevy first. They are professional, knowledgeable , and helpful on every way. I have purchased 2 vehicles from them in this past month , and the experience was a breeze. Gary Monnecka was my salesman for both vehicles, he is honest, straightforward, and easy to make a deal with. More

Amazing Sales Team I had the pleasure of working with Dennis Johnson to purchase a 2014 Silverado LTZ!!!!! Very professional along with his manager for putting a deal th I had the pleasure of working with Dennis Johnson to purchase a 2014 Silverado LTZ!!!!! Very professional along with his manager for putting a deal that worked out for me. They made sure the vehicle was to my standards and sent it to the auto body shop to fix part of the vehicle that was compromised. Very satisfied and would definitely recommend them to my friends and family. More