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Hawthorne Chevrolet - Service Center

Hawthorne, NJ

4.7
3,023 Reviews

3,023 Reviews of Hawthorne Chevrolet - Service Center

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October 20, 2018

Not as good as previous visits The person who greeted me didn’t even say hello. The person who took my info was not friendly, and lied on my service report. Said I wanted specific w More

by MARISADG216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kochan
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2018

30k Service I was fully informed of the wait time for my 30k service and the car was delivered within that time. Everyone was friendly and the waiting room was cl More

by DO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kochan
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2018

Awesome My service was prompt and excellent. Mike was very professional and got me out on the road right away. J.R. sold me my Camaro 5 years ago. He’s the be More

by eyedoctor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2018

Repair Good place to get car fix, had question they got answer or find out what I need to know, to get what I need to know More

by H74242
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2018

Humming problem Steve told me to come in and they fixed it. Now it's fine. I always trust his recommendations he said too many pot holes on the road More

by Service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kochan
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2018

Great Service Steve Kochan is as Professional as they come. Always courteous, very knowledgeable, great communication, delivers "on time". The whole Service staff a More

by 2009 Malibu Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kochan
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2018

First service visit to Chevrolet Went for an oil change. The wait time for the service wasn't too long but the waiting area was subpar; coffee machine was broken. Also did not get a More

by 122217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember
Nov 05, 2018 -

Hawthorne Chevrolet responded

Thank you for your feedback! We would like to to ensure you have the best experience with us as possible. Please reach out to us with any questions or how we can help turn your experience into a 5-start experience! Joe Decangi - Service Manager. 973-427-11560 jdecangi@hawthornechevrolet.com

October 12, 2018

Steve is Fantastic! The service department did a GREAT job! I have been bringing my Corvettes to Steve K for years and I am always very satisfied. I trust Steve with my More

by 1993Corvette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kochan
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2018

Free New Car Service Brooke Geyer took care of my vehicle as needed and the short wait time enabled me to have time to take care of other business that day. More

by usmess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Geyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kochan
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2018

Recall visit Equinox had to come in for recall. I was surprised that no one was in the garage to greet me for about 5 minutes. Manager was friendly and efficient a More

by DOROTHYP113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Geyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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