Hawthorne Chevrolet - Service Center

They are all very helpful Everyone there are very helpful and adhere to our financial situation.. They always let us know if something is urgent or has to be taken care of.. gi Everyone there are very helpful and adhere to our financial situation.. They always let us know if something is urgent or has to be taken care of.. gives us time to put monies together for repairs... Love all the kindness and compassion.. It's most appreciated!!! More

Pricey but Good I wish my business could get the labor rate prices you guys get. Mike was courteous and did his job well by selling me on the 30,000 checkup. I wish my business could get the labor rate prices you guys get. Mike was courteous and did his job well by selling me on the 30,000 checkup. More

No muss, no fuss. I brought my Malibu in this past Friday (2/9) for its first oil change. When I'd originally emailed the appointment request the previous week, I'd ask I brought my Malibu in this past Friday (2/9) for its first oil change. When I'd originally emailed the appointment request the previous week, I'd asked if I could also have the tires rotated, and the wiper blades replaced - and if they could do it while I waited. Iwana responded within the hour and said yes. That was the first good thing. The second good thing was, after I arrived my car was immediately taken in for its service, and I was back in the car heading home in less than an hour. Now, this sort of work shouldn't take very long to complete- but I was curious to see how long a wait I was in for: other than the wiper blades, my service was covered under warranty, so they certainly didn't make any money off of me. Since this was my first experience with Hawthorne Chevy's Service Department, I didn't have a guideline to go by. Having my car ready before I'd finished the sports section made a very good first impression. They said they could do the O/C, tire rota, and wiper blades while I waited, and they did so without any apparent fuss, or overly long turnaround. Works for me. Keep it up! More

Quick and easy. Service was completed within a day and part was replaced free of charge. Mike kept me informed throughout the day of my vehicles progress, and called Service was completed within a day and part was replaced free of charge. Mike kept me informed throughout the day of my vehicles progress, and called right away when the service was complete. More

Fantastic customer service Had a small pebble ding in windshield Called spoke to Brooke she set up appt For Tuesday morning. Brooke greeted me when I arrived with her smile o Had a small pebble ding in windshield Called spoke to Brooke she set up appt For Tuesday morning. Brooke greeted me when I arrived with her smile on her face. Glass company fixed ding. Brooke explained what they did to windshield. Brooke has fantastic customer service an a asset to Hawthorne Chev More

Service David Nicosia called promptly, performed professionally, and delivered excellent service, as promised. As a result of this service visit I feel confid David Nicosia called promptly, performed professionally, and delivered excellent service, as promised. As a result of this service visit I feel confident in the work and service they provide. More

very good guys. only labor is to high. i m going to consider for next time. Part is $85.- Bill total is $241.- don't think it is going to happen again... only labor is to high. i m going to consider for next time. Part is $85.- Bill total is $241.- don't think it is going to happen again... More

Went as planned I set up my appointment and receive bf exemplary service within the stated time frame. . Although I am not happy about the quality of the item being f I set up my appointment and receive bf exemplary service within the stated time frame. . Although I am not happy about the quality of the item being fixed again (rear defroster,) the service Dept was was excellent. More

Its The ONE & ONLY Chevy Dealer I recommend & use I have no words of the Service i received at HAWTHORNE CHEVROLET, from the minute i walked in to my 4th visit to Hawthorne. I Live in Brooklyn NY & h I have no words of the Service i received at HAWTHORNE CHEVROLET, from the minute i walked in to my 4th visit to Hawthorne. I Live in Brooklyn NY & happened to drive by, with an issue with my 2016 Suburban AC, as you can imagine its 98 degree outside, already visited 3 dealer's in NYC all telling me 1) i need an appointment 2) the part is back ordered, for 4-6 weeks. I passed Hawthorne, some amazing person by the name of Brooke, ran towards me, asking me what she can do for me, I said my AC isn't working, & waiting, She said she will check the system, after waiting about 20 minutes she comes gets me at the waiting room, telling me there is Good news & bad News, good news they have a part but it will be ready tomorrow & the bad news that she does have A loaner but its not brand new BUT THE AC is amazing in the loaner, I REPLIED those 2 are GREAT NEWS, ANY HOW, i was treated there with Golden Hands, i really appreciate everything & A special thanks to Brooke, I RECOMMEND EVERYONE from NJ & NYC to use them. I HOPE Brooke get promoted. J Levy More