Hayes Chrysler Dodge Jeep of Gainesville

Love the dealership and wholesale reps too. Eric was very knowledgeable and helpful. He even pointed out some additional things I needed to get taken care of as well. Eric was very knowledgeable and helpful. He even pointed out some additional things I needed to get taken care of as well. More

Ryan was very professional, extremely polite and respectful. He had the vehicles that I was interested in cleaned, inspected, and ready for me to review and to test drive. He was very knowledgeable respectful. He had the vehicles that I was interested in cleaned, inspected, and ready for me to review and to test drive. He was very knowledgeable about the various features and differences between models. Ryan offered me nice cold bottles of water which was greatly appreciated. The finance lady Miss Bonnie was excellent to work with as well. More

The alternator/generator went out on my 2020 RAM 1500 Limited. Also, had an LED that was not working in one of the headlight clusters. This was covered under warranty. There was also a soft recall on t Limited. Also, had an LED that was not working in one of the headlight clusters. This was covered under warranty. There was also a soft recall on the real window leaking that was repaired. My rating of speed of service has nothing to do with the service that I received at Hayes. Rick was great in communicating what was going on with my vehicle. However, took over a month for Stellantis to provide the generator. After the part arrived, my vehicle was repaired the very next day. More

The sales staff was extremely friendly and helpful. The process was very smooth. A recall issue had come up but they kept me informed and was able to resolve prior to my purchase. My vehicle had a supe The process was very smooth. A recall issue had come up but they kept me informed and was able to resolve prior to my purchase. My vehicle had a superb detail job when I picked it up. More

The Service Department is excellent. Exceptional customer service, professionalism and communication. It’s the only place I take my 2005 Chrysler Crossfire and 2017 Jeep Trail Hawk for Exceptional customer service, professionalism and communication. It’s the only place I take my 2005 Chrysler Crossfire and 2017 Jeep Trail Hawk for service. I would like to recognize Everton. He goes above and beyond to answer all my question and clearly explains the completed services. Professional and truly Customer focused. He also arranged for a courtesy ride to pick up my car. This is a great service Hayes Chrysler provides. The young man who provided the ride did a great job. Friendly and professional. More

I would like to recognize Sarah Prada for providing outstanding customer service. She is always professional, friendly, and goes out of her way to find a service appointment that fits my schedule for m outstanding customer service. She is always professional, friendly, and goes out of her way to find a service appointment that fits my schedule for my Jeep Wrangler. She consistently keeps me updated throughout the service process, communicates clearly, and makes sure I know exactly what is happening with my vehicle. Her attention to detail and commitment to customer satisfaction make every service visit a positive experience. She is a valuable asset to your team, and I highly recommend her for the exceptional service she provides. More

Excellent service! The issue was found and part ordered. As soon as it came in, I was scheduled to bring our truck in to be fixed. Thanks to Erik in the service depar The issue was found and part ordered. As soon as it came in, I was scheduled to bring our truck in to be fixed. Thanks to Erik in the service department for his help and excellent service. You found and fixed a problem that we were told could not be done. We will be back when needed. Thanks again! More

Had a fantastic experience buying from Hayes Chrysler Dodge Jeep of Gainesville. I stopped in for a test drive first and was introduced to Ryan. He was incredibly friendly, informative, and absolutely ze Dodge Jeep of Gainesville. I stopped in for a test drive first and was introduced to Ryan. He was incredibly friendly, informative, and absolutely zero-pressure—even after I mentioned I was planning to reach out to Matt to discuss options. When I did connect with Matt, he looked over the numbers and we easily came to a great agreement. Ryan followed up the next day to walk through the process, showing incredible patience without any of the typical pushy dealer phone calls. When our youngest and I showed up last-minute to finalize everything, Ryan greeted us right away, got the paperwork handled efficiently, and had us out the door with a fully fueled, ready-to-go vehicle. Smooth, professional, and respectful of my time from start to finish! More

Hayes normally dies it all right but this time it appears that they don’t want me to return. No oil change sticker as a reminder. I have found a place that will check my car over and treat it like their ow that they don’t want me to return. No oil change sticker as a reminder. I have found a place that will check my car over and treat it like their own. And for less moneyl More

I’ve bought several vehicles and used the service center many times. I’ve always been happy with the interactions with every department. many times. I’ve always been happy with the interactions with every department. More