Hayes Dodge Chrysler Jeep Ram Lawrenceville

The request to repair a recall was not completed since van was purchased and modified by Winnebago. Therefore, backup camera issues were unable to be addressed by Dodge. Not sure at this time how or if Wi van was purchased and modified by Winnebago. Therefore, backup camera issues were unable to be addressed by Dodge. Not sure at this time how or if Winnebago will address this problem. More

Excellent. Professional. Honest. On time on estimate I have been a customer since 1997. The service department is a key reason we purchase and service our cars Professional. Honest. On time on estimate I have been a customer since 1997. The service department is a key reason we purchase and service our cars at Hayes More

Juan helped me with my Ram Promaster. He kept me updated throughout the process, and got the vehicle ready in the timeframe promised. He kept me updated throughout the process, and got the vehicle ready in the timeframe promised. More

I normally have nothing bad to say about the service I get from your dealership. But this time was different. The hyperlink you sent me indicated that my cars inspection and oil change was completed aro get from your dealership. But this time was different. The hyperlink you sent me indicated that my cars inspection and oil change was completed around 1:20 pm. I didn't receive a call and when I tried calling I couldn't get ahold of my service advisor and only got his voicemail so I went ahead and showed up. He initially told me it would be 10 minutes to get my paperwork wrapped up. Then he came and told me that actually they were recommending a brake and coolant flush. When I asked about how long that would take he told me about 30-40 minutes. He indicated he had gotten busy and didn't get a chance to call me. I told him I would be willing to wait the 30-40 minutes. After an hour he came and told me it would be another 20-30 minutes, then said he would be leaving for lunch and another service advisor would help me when the car was finished. After 40 minutes I asked someone about my car and they told me they didn't know anything about it. I looked for my car where it usually is parked and didn't see it in the lot. Another 15-20 minutes went by. Towards the end, I stood up in the waiting room and looked into the parking lot again and saw my car parked in the spots up against the building, a place I didn't look before b/c my car isn't usually parked there. The 2nd service advisory said he had gotten busy with his customers and hadn't looked into my car yet. I told him where I saw it and then he said the service tech had just brought a key out and placed it on my first service advisors desk. My car key was at the bottom of the stack leading me to believe it had been there some time. That's when the third service advisor finished my paperwork for me to leave. In total I waited around two hours. I understand things get busy, but I would have appreciated more accurate and truthful information regarding how long it would take to get my car serviced; I could have left and run errands or I could have waited until the next oil change. When I got to my car it was locked but the drivers window was rolled completely down. I had to check to make sure nothing had been taken by someone walking through the parking lot. My star rating is based on this particular incident only; it is not a rating based on prior service dates. More

It was a pleasure working with D Bone. They had a lot of patience with me. Everything went well happy with my purchase. They had a lot of patience with me. Everything went well happy with my purchase. More

Great experience with the Hayes CDJR sales team. Low pressure and accommodating throughout the sales cycle. Low pressure and accommodating throughout the sales cycle. More

The technician gave a very good estimate as to when or how long the vehicle would be and they lived up to that we were in and out within three days as he anticipated how long the vehicle would be and they lived up to that we were in and out within three days as he anticipated More

Brandon was very helpful in getting my car checked in. They did the alignment faster than I expected and they got a dash light to turn off for me. Got my car back in a better condition than when I dropped They did the alignment faster than I expected and they got a dash light to turn off for me. Got my car back in a better condition than when I dropped it off. I also like how they don’t try to up sell you on things you don’t need or didn’t ask for. This is my favorite service dealer!!! More

Brandon toke me in early great work nice service thanks for everything see you soon so we can get others service done for everything see you soon so we can get others service done More