Hayes Dodge Chrysler Jeep Ram Lawrenceville

Great Customer Service My husband and I recently bought a Dodge Ram from J.P. Kim at Hayes Dealership in Lawrenceville. J.P. went above and beyond to earn our business and My husband and I recently bought a Dodge Ram from J.P. Kim at Hayes Dealership in Lawrenceville. J.P. went above and beyond to earn our business and find the best vehicle fit for our family. The dealership has a great team of employees and we would recommend them and J.P. Kim to anyone. More

Challenger I live in Florida and saw a specific car I was looking for on autotrader.com. I inquired and had the pleasure of dealing with Mark Wong. I have never I live in Florida and saw a specific car I was looking for on autotrader.com. I inquired and had the pleasure of dealing with Mark Wong. I have never bought a car out of state before and Mark and Joe made it very easy. They even picked us up from the Marta to the dealership to pick up our new car. More

Jeep Cherokee Trailhawk Purchase The friendliness and low sales pressure approach from the Hayes team was a welcome change from other dealerships I've dealt with over the last 40+ yea The friendliness and low sales pressure approach from the Hayes team was a welcome change from other dealerships I've dealt with over the last 40+ years. Mark worked with me at every step, trying to accommodate the options and prices I was willing to pay. I see that compared to prices others have paid, I was able to walk away with a very fair deal. I have recommended Hayes to my friends/coworkers and will not hesitate to stop in and talk to Mark if/when I need another vehicle. More

Great Experience I had a wonderful experience with JP and Derrick at Hayes Automotive. They were knowledgeable, friendly, and worked with me to make a deal that worked I had a wonderful experience with JP and Derrick at Hayes Automotive. They were knowledgeable, friendly, and worked with me to make a deal that worked for all of us. This was a wonderful car buying experience and I look forward to doing business with them in the future! More

Best Car Buying experience Ever!!! I must say...I really dislike the whole car buying experience until I walked into Hayes. My salesperson was Dion Gilbert who made the whole experience I must say...I really dislike the whole car buying experience until I walked into Hayes. My salesperson was Dion Gilbert who made the whole experience as smooth and easy as I could ever imagine. It was'nt any haggling back & forth. He asked me what I was looking for & in a couple of hours I was driving home in a brand new vehicle with the payments I hoped for. I will definitely recommend Dion to any friend or family looking to purchase a vehicle. Upfront, honest and fair. So not what I expected but a very pleasant surprise none the less!! More

Best Dealership Experience I had the best customer service a woman could ask for! My sales associates worked with me nonstop until I found a car that would fit in my budget and I had the best customer service a woman could ask for! My sales associates worked with me nonstop until I found a car that would fit in my budget and I really liked. I would highly recommend this dealership to anyone looking for good customer service and a great price. More

Mr. and Mrs. Eubanks Danny made us feel very comfortable throughout the entire car buying process. Bob was very helpful, and it was great getting to meet and speak with Te Danny made us feel very comfortable throughout the entire car buying process. Bob was very helpful, and it was great getting to meet and speak with Ted! More

The most unprofessional and rude dealership I went into Hayes looking at a Jeep Patriot because we needed a small SUV that would fit my sons car seat and my daughters booster. We already had 2 I went into Hayes looking at a Jeep Patriot because we needed a small SUV that would fit my sons car seat and my daughters booster. We already had 2 cars so we figured we need something for road trips. My brother referred me to KJ Morton. We looked at Patriots but realized that would be too small so he suggested we look at Dodge Journeys because of the third row. We found one that I thought I would like despite the color. I was told it had XM radio and Bluetooth so I was happy with the features. I came back with my husband later that evening and KJ was busy with another customer so he introduced us to Royce Worley. We finished the paperwork and they brought us the car out and it was very poorly cleaned Royce apologized and told me to bring the car back the next morning. The next morning I brought the car back to the dealership and I noticed that I could find the XM radio. I asked Royce did the car have it and he said no. I explained to him that KJ told me it had it because that was one of the main features I was looking for because this is our "road trip " car. He told me he would talk to Kj and see what can be done. I came back later that afternoon with my brother because he was also looking to trade in his Ram for a newer one. I told KJ how upset I was about the radio and he goes on to say he didn't tell me that and I can just use the Bluetooth to play music from pandora. I don't know if he doesn't know the difference but Pandora is horribly annoying was not being able to skip more then a certain amount of songs at a time. I called him that next morning and told him how upset I was because this was a car that I had already had to compromise on because they didn't have the color I wanted. He informed me that he would talk to his manager and see what could be done. He called me back and says that they can order a kit that cost $600 and they would cover $300 if I covered the other half. I felt like they were trying to get over on me because I went on the XM website and the vehicle kit cost less then $100. I also told them that one of the perks of buying a new car is that you get the the XM free for 1 year. After going over the options of maybe getting a different car KJ brought Stephen McDonald a sales manager over to speak with me he sits down and starts to tell me that at least I have a safe car for my children (as if he was doing me a favor and that I was desperate for a car or something I have a loaded 2012 Buick regal so I clearly wasn't desperate) and that the XM shouldn't be that big of a deal and that we wouldn't get approved for a more expensive car and then he had the nerve to say that they had to already lower the price of the car in order for my husband to get approved. At the point I was livid and I told him that the price of the car was agreed upon before we even ran my husbands credit and he was lying and I wanted to see the paperwork that we signed on the price because that is the price I paid. He tells me No he isn't showing me anything what he is going to do is give me the XM receiver and walked away. KJ followed behind him. I couldn't believe. I was spoken to like that by someone with the title of manager. The next morning I called and spoke to Dusty Hayes and explained the situation and not once did he apologize for my experience or anything. He told me he would see what he could do. My husband then gets a phone call from the business manager telling him he needed to call Ally so that we could get another car. I was confused because I was wAiting on a call to see what our options were. I told them I didn't want his credit continually ran. I called the business manger never got a returned call so I texted Kj and ask what is going on he tells me the new car will be $150 more a month. I'm like I don't even know what car it is and the cost. I told him I'm defiantly not paying an extra $150 a month. And I go on to compliment him and thank him for his help. I go to the dealership the next morning with my husband and talk to Kj to find out why no one in the business department has called back and he begins to talk to me like he is annoyed. Once again I couldn't believe he was speaking to me like this. I have worked in customer service for years and I don't care how annoyed I am by a customer I would never be unprofessional and let them know it. At this point my husband sees how I am being treated and he is just ready to give the car back and be done with them. KJ tells him he didn't mean to come across as rude to me but he would get the radio taken care of as long as he called Ally to verify his information. At this point I feel like he was just trying to smooth things over because he needed him to talk to them to get the deal finished. Fast forward a month and a half later KJ texts my husband and doesn't even have the professionalism to call him to let him know that the XM receiver was in. Today I go in to get the part put in and they inform me that it will take at least 2hrs. I asked do they have a loaner or a rental he told me to speak with KJ. I walk in KJ looks at me like he was so annoyed to see me and like he doesn't want to deal with me. He doesn't even shake my hand and say hi or anything (I guess because he already got the commission from my sale he feels like he doesn't have to be nice anymore). I explain to him that I can't be sir and wait 2hrs for my car with something they promised me and he goes and talks to someone and he comes back and says he can't do a rental or a loaner I tell him I have never had such bad customer service because my GM gives me a loaner for an oil change. He says well (with an attitude) we can't do anything but reschedule and I tell him any off day can't be tied up with this dealership anymore. He looks at me like oh well and says have a good day and walks away. Then Nubian come up to me and asks what is the problem I tell him this is the worst car buying experience of my life I have bought 4 Brand new cars and my life and have never dealt with the level of disrespect I have at Hayes. He tells me he can't do a rental because it not something that will leave my car not running. I tell him I can't sit and wait 2 hrs on an off day I have to kids and I have things to do while they are in school and I shouldn't be inconvenienced anymore and how rude everyone has been through this whole situation. The. His whole vibe changes and he tells me you are the only rude person in this dealership and you are yelling. I tell him I'm not yelling he says yes you are and I'm not going to stand here and deal with you anymore I ask to talk to the owner he says you can leave him a note but I won't deal with you anymore have a good day and walks away. I was blown away that this whole bad situation has been turned around on me, I bought a car from them and they make it seem as though they have done me a favor in some way. I will not ever deal with this dealership again. My husband has to deal with everything from this point on. I have taken every Hayes decal off my car. I will not refer anyone else to this dealership. I left in tears because I was in disbelief that I was spoken to and treated the way I was. I regret everyday that I bought a car from Hayes. Please do your research because once they feel they made the sell they will not have anymore customer service for you. More

2014 Dodge Grand Caravan The van is awesome. Rides great. The sto and go seats are crazy cool. JP Kim was very knowledgeable and provided a very pleasant experience for my fa The van is awesome. Rides great. The sto and go seats are crazy cool. JP Kim was very knowledgeable and provided a very pleasant experience for my family. More

Worth driving across town to work with these guys I'm a full time college student on a tight budget. I needed an inexpensive, dependable used car with payments I could afford... and this was going to I'm a full time college student on a tight budget. I needed an inexpensive, dependable used car with payments I could afford... and this was going to be my first car loan, so I don't have much in the way of credit history. I work part-time, but it's not like I have a huge income to rely upon. I looked at several places on the internet, but the interactions were so positive and they seemed to have several used cars that looked like what I needed, I decided to make the drive all the way across Atlanta (Canton to Lawrenceville) on a saturday. It was worth the trip. They treated me like I was buying the most expensive car on the lot, when I was probably buying one of the cheapest ones. No pressure to buy more than I could afford, and the car I walked away with is absolutely fantastic. Finding a fair financing deal for a guy like me with no credit history (this is my first car loan) and only a part time income wasn't easy, but they kept at it until they got me a four year loan well within my budget and at a reasonable interest rate (8%). That didn't happen easily, but the guy in financing just didn't stop until he found it. My sales rep, Danny Suarez, was great. Answered my questions, was fun to work with, listened to what I needed and then found it for me. When I need my next car, I am definitely going back to see Danny. More